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Call Center Customer Service Rep

Company: Treasure Island Resort and Casino
Location: Prescott
Posted on: July 15, 2019

Job Description:

Call Center Customer Service Rep SUMMARY: To answer incoming calls, redirect callers, respond to property-related inquiries, and make hotel reservations. Responsible for a high level of guest service as described in your departments guest service standards. ESSENTIAL DUTIES AND RESPONSIBILITIES Answer incoming calls providing detailed information for the property (including amenities, promotions, events, and Passport club information), provide directions to the property and address complaints Manage reservations for the property including hotel, restaurants, dinner cruises and promotional events being sure to accurately quote rates Input detailed information into the Property Management System and accurately and efficiently processes advance deposit credit card information Alert Security to potential problems and emergencies Determine guest room numbers, extensions, request service follow-up calls and provide reservation confirmation numbers Assist in promotional events as needed KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES Knowledge and Certification Required: High School Diploma/GED or equivalent experience Preferred: 1-year call center or reservation agent experience preferably in a hotel or casino environment - ID#: ********* - Location: Prescott, WI , 54021 - Type: Sales - Company: Treasure Island Resort & Casino Share - View More Jobs! - Post your resume - Create an Alert - Found a mis-fit listing? Report it

Keywords: Treasure Island Resort and Casino, Minneapolis , Call Center Customer Service Rep, Sales , Prescott, Minnesota

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