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Customer Service Representative

Company: Treasure Island Resort & Casino
Location: Welch
Posted on: February 15, 2019

Job Description:

Customer Service Representative SUMMARY: To answer incoming calls, redirect callers, respond to property-related inquiries, and make hotel reservations. Responsible for a high level of guest service as described in your departments guest service standards. ESSENTIAL DUTIES AND RESPONSIBILITIESAnswer incoming calls providing detailed information for the property (including amenities, promotions, events, and Passport club information), provide directions to the property and address complaints Manage reservations for the property including hotel, restaurants, dinner cruises and promotional events being sure to accurately quote rates Input detailed information into the Property Management System and accurately and efficiently processes advance deposit credit card information Alert Security to potential problems and emergenciesDetermine guest room numbers, extensions, request service follow-up calls and provide reservation confirmation numbers Assist in promotional events as neededKNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIESKnowledge and CertificationRequired:High School Diploma/GED or equivalent experiencePreferred:1-year call center or reservation agent experience preferably in a hotel or casino environment

Keywords: Treasure Island Resort & Casino, Minneapolis , Customer Service Representative, Sales , Welch, Minnesota

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