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Customer Service Representative - $500 sign on bonus - Alorica

Company: Alorica
Location: Saint Paul
Posted on: September 16, 2018

Job Description:

Customer Service Representative GET TO KNOW ALORICAAt Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.JOB SUMMARYYour mission (should you choose to accept it) is to offer customer support through phone, email, online chat or social media to customers who have questions, concerns or confusion around a particular product or service. You're literally the voice of the brand, and a strong relationship between our clients and their customers starts with you. So only the awesome need apply.KEY JOB RESPONSIBILITIES

  • Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
  • Maintains and updates customer information as necessary
  • Calmly attempts to resolve and de-escalate any issues
  • Escalates calls to supervisor when necessary and appropriate
  • Responds to requests for assistance and/or possible processing of credit card authorizations
  • Tracks call-related information for auditing and reporting purposes
  • Provides feedback reports on call issues related to downtime and/or training issues
  • Upsells to customers as necessary WHY JOIN ALORICA?Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much - that's why we're so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations and communities who support them.Simply put, we want to make lives better---one interaction at a time. And to do that, we need the very best people to join us. But please, allow us to entice you further! As an Alorica employee, you may receive:
    • Paid training
    • Flexible training schedules
    • Medical and dental benefits
    • Paid time off
    • Paid holiday and sick time
    • Retirement planning options (401(k))
    • Employee discounts through client programs
    • Working at Alorica means potentially having the freedom to explore all kinds of career options - from customer service, training, and tech support, to management, recruiting and more. Alorica offers fun, challenging opportunities to pursue your professional goals, and we want you to have fun and succeed - because when you're at your best, that's when we're at our best.
    • So what do you say? Ready to take the next step? KEY JOB RESPONSIBILITIES
      • Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
      • Maintains and updates customer information as necessary
      • Calmly attempts to resolve and de-escalate any issues
      • Escalates calls to a supervisor when necessary and appropriate
      • Tracks call-related information for auditing and reporting purposes WHAT'S IN IT FOR YOU?
        • $500 Sign On Bonus
        • $500 Travel Voucher
        • Paid training
        • Medical, dental, and vision benefits
        • Paid time off
        • Retirement planning options (401(k))
        • Employee Referral Program- unlimited additional income!
        • Pay for performance and attendance
        • Opportunities for career growth and development- more than 80% of our leadership team start as an agent!
        • Team lunches and fun onsite activities
        • Employee discounts through client programs JOB REQUIREMENTS
          • Minimum Education and Experience:
          • High School Diploma or GED required
          • Customer service experience a plus
          • Phone-related customer service a major plus
          • Familiarity with general computer applications WORKING CONDITIONSA climate controlled, contact center environment - filled with amazing people, incredible career opportunities and the occasional dance-offConstant usage of phone and computer systems JB.0.00.LN
            Customer Service

            Keywords: Alorica, Minneapolis, Customer Service Representative - $500 sign on bonus - Alorica, Sales, Saint Paul, Minnesota

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