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Customer Service Representative

Company: Evine
Location: Eden Prairie
Posted on: September 16, 2018

Job Description:

OVERVIEW Provide excellent service to our customers by responding to their order concerns, researching customer inquiries, upselling, and making outbound calls as follow-up. Communicate with a variety of audiences, both within and outside the organization. This position is located at our Eden Prairie, MN location. Our training class will start on September 10, 2018. You must live within 60 miles of Eden Prairie, MN to be considered for this role. Full-Time Shift Options: Work Onsite or From Home: Tuesday - Saturday, 1:30pm - 10:00pmOR 4, 10 hour shifts11:30am - 10:00pm

  • Fri, Sat, Mon, Tues
  • Fri, Sat, Mon, Wed
  • Fri, Sat, Mon, Thurs What you'll do
    • Answer incoming calls and respond to the customer's questions and concerns regarding the order process
    • Research customer inquiries and enter notes in the system to facilitate assisting the customer
    • Complete follow up outbound calls as needed to keep customers informed
    • Demonstrate professionalism on all calls and emails, creating a positive image for EVINE Live
    • Maintain and effectively articulate a thorough knowledge and skill base for policies, procedures, and computerized information systems
    • Attend team meetings and ongoing training
    • Support other areas of the department and company as needed
    • Contribute to the team and the department in a positive and constructive manner
    • Provide a superior customer service experience to both internal and external customers
    • Other duties as assigned by supervisor Requirements
      • High School diploma or GED
      • Minimum six months customer service or related experience
      • Basic knowledge of customer service and shipping terms
      • Familiar with keyboard and basic computer skills - including using Windows based programs, navigating the Internet, and willing to learn new technologies
      • Excellent interpersonal skills and strong telephone etiquette, including the ability to communicate, use decision-making skills and other resources, and resolve conflict in a professional manner
      • Excellent time management and multi-tasking skills and ability to work in a fast paced environment
      • Professional, flexible and positive team player that is self-directed and self-motivated
      • Strong writing, grammar, and proofreading skills
      • Reliable attendance and the ability to work flexible hours including Saturdays and Sundays Benefits
        • 401(k) match, Health, Dental, Vision, Life insurance, Paid Time Off
        • Team member discount
        • Casual dress, 7 days/week
        • On-site cafeteria
        • Work from home option

          Keywords: Evine, Minneapolis, Customer Service Representative, Sales, Eden Prairie, Minnesota

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