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Customer Service Representative Bilingual I French

Company: van Wagenen Financial Services
Location: Eden Prairie
Posted on: September 15, 2018

Job Description:

Summary/Objective

The Customer Service Representative Bilingual I serves as the primary contact for customers, agents and clients in the US and Canada. The Customer Service Representative determines appropriate action to be taken using knowledge of products and services, while maintaining quality, productivity and time-service standards.

Essential Functions



  • Talk with customers, agents and clients by phone and/or web to answer insurance related questions regarding the customer's account. Follow-up will be needed to ensure accuracy of information, timely response and outstanding customer issues. These calls will be both in an inbound and outbound fashion.

  • Assist customers with problem resolution to ensure all insurance requirements are met and verifies and enters correct information into the computer using company guidelines

  • Process policies and related document to ensure accurate and efficient flow through the appropriate processing system

  • Provide assistance to other departments when workload dictates

  • Consistently achieve departmental standards of productivity and accuracy

  • Maintain the security and confidentiality of the facility, computer system, programs, customer and client information

  • Complete additional duties as assigned

  • Physical attendance is required at worksite

    Position Type/Expected Hours of Work



    • Full-time position Schedule Tuesday thru Saturday, between the hours of 7:00 am - 7:00 pm, Able to work overtime on Mondays.

      Required Education and Experience

      High School Graduate or General Education Degree (GED) and at least six months of related experience. Fluent French as well as English

      Preferred Education and Experience

      Ability to type 45 wpm and use a 10 key as well as general knowledge of Database software, Internet software, Spreadsheet software and Word Processing software.

      Keywords: van Wagenen Financial Services, Minneapolis, Customer Service Representative Bilingual I French, Sales, Eden Prairie, Minnesota

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