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Patient Services Representative - Twin Cities Orthopedics Urgent Care- Blaine

Company: Twin Cities Orthopedics
Location: Minneapolis
Posted on: May 28, 2023

Job Description:

The Patient Services Representative will handle the initial greeting of all patients that make contact with the clinic in a professional and courteous manner.

This is a part-time position working out of the Blaine Urgent Care clinic. Every Other weekend (Saturday and Sunday 2- 8 pm.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health).

A $1500 sign-on bonus will be offered, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for sign-on bonus.

Essential Functions:

  • Greets all patients that enter the clinic within a reasonable amount of time
  • Obtains all demographic and billing information to assist in accurate and timely billing procedures
  • Photocopies patients' insurance cards, obtain signatures, perform registration protocol, and check patients in
  • Answers phones within a reasonable amount of time
  • Schedules appointments
  • Reviews Provider's schedules on a daily basis for days off and schedule flow
  • Has a general understanding of the Medical Records area to follow written protocol and understand confidentiality, legal, and payment rules to release information
  • Fully participate and contribute to the patient centered health care
  • Any and all other duties as assigned

    Education and Experience Requirements:

    • High School diploma/GED or equivalent
    • Customer service experience, telephone skills, and Windows computer skills
    • Working knowledge of clinical front desk preferred

      Essential Requirements:

      Ability to:

      • Comply with company policies, procedures, practices and business ethics guidelines.
      • Complete job required training.
      • Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
      • Demonstrate prompt and reliable attendance
      • Work in the clinic, office or surgery center during business hours
      • Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
      • Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
      • Communicate and interact in a respectful and professional manner
      • Prioritize workload while being flexible to meet the expectations of the daily operations
      • Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
      • Understand and execute a variety of instructions
      • Effectively operate equipment and communicate on and operate the phone system
      • Work independently with minimal supervision
      • Travel to other work locations, if required

        Performance Expectations - i-Health's Core Values:

        • Integrity - Do the right thing and take responsibility for what you do and say
        • Service- Consistently contribute to deliver an exceptional experience
        • Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
        • Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
        • Teamwork - Be a part of the whole; support each other positively

          Environmental Conditions:

          • Clinic/office setting


            • Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
            • This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.

Keywords: Twin Cities Orthopedics, Minneapolis , Patient Services Representative - Twin Cities Orthopedics Urgent Care- Blaine, Sales , Minneapolis, Minnesota

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