Patient Services Representative - Twin Cities Orthopedics Urgent Care- Blaine

Company: Twin Cities Orthopedics
Location: Minneapolis
Posted on: May 28, 2023

Job Description:

The Patient Services Representative will handle the initial greeting of all patients that make contact with the clinic in a professional and courteous manner.

This is a part-time position working out of the Blaine Urgent Care clinic. Every Other weekend (Saturday and Sunday 2- 8 pm.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health).

A $1500 sign-on bonus will be offered, payable on first paycheck with a 12-month commitment. Internal applicants are not eligible for sign-on bonus.

Essential Functions:

• Greets all patients that enter the clinic within a reasonable amount of time
• Obtains all demographic and billing information to assist in accurate and timely billing procedures
• Photocopies patients' insurance cards, obtain signatures, perform registration protocol, and check patients in
• Answers phones within a reasonable amount of time
• Schedules appointments
• Reviews Provider's schedules on a daily basis for days off and schedule flow
• Has a general understanding of the Medical Records area to follow written protocol and understand confidentiality, legal, and payment rules to release information
• Fully participate and contribute to the patient centered health care
• Any and all other duties as assigned
  
  Education and Experience Requirements:
  
  
  • High School diploma/GED or equivalent
  • Customer service experience, telephone skills, and Windows computer skills
  • Working knowledge of clinical front desk preferred
    
    Essential Requirements:
    
    Ability to:
    
    
    • Comply with company policies, procedures, practices and business ethics guidelines.
    • Complete job required training.
    • Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)
    • Demonstrate prompt and reliable attendance
    • Work in the clinic, office or surgery center during business hours
    • Travel independently throughout the clinic, office or surgery center (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required
    • Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines
    • Communicate and interact in a respectful and professional manner
    • Prioritize workload while being flexible to meet the expectations of the daily operations
    • Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions
    • Understand and execute a variety of instructions
    • Effectively operate equipment and communicate on and operate the phone system
    • Work independently with minimal supervision
    • Travel to other work locations, if required
      
      Performance Expectations - i-Health's Core Values:
      
      
      • Integrity - Do the right thing and take responsibility for what you do and say
      • Service- Consistently contribute to deliver an exceptional experience
      • Quality - Act with high purpose, committed effort, and skillful execution to exceed expectations
      • Innovation - Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness
      • Teamwork - Be a part of the whole; support each other positively
        
        Environmental Conditions:
        
        
        • Clinic/office setting
          
          Notes
          
          
          • Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
          • This position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.

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