Guest Service Agent

Company: Hersha Hospitality Management LP
Location: Minneapolis
Posted on: May 28, 2023

Job Description:

Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Potential Career Path
Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager
Position Requirements
+ Immediately greet guest and offer to assist with their needs.
+ Register and assign guests to hotel rooms.
+ Establish method of payment and verify credit.
+ Make and confirm reservations.
+ Compute bills, collect payments, and make change for guests.
+ Transmit and receive messages, using telephones or PMS system.
+ Respond to guest requests in a timely manner.
+ Receive and resolve guest complaints, elevating to supervisor if necessary.
+ Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
+ Perform bookkeeping activities, such as balancing accounts and conducting audits.
+ Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
+ Follow sustainability guidelines and practices related to HHMs EarthView program.
+ Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
+ Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
+ Ensure overall guest satisfaction.
+ Perform other duties as requested by management.
Experience
+ High School diploma or equivalent preferred.
+ Previous customer service experience or equivalent training required.
+ Knowledge of PMS systems preferred.
HHM Benefits and Perks
+ Competitive wages for full time and part time opportunities
+ Medical, Dental and Vision Health Insurance
+ Paid Time Off
+ 401k Company Match
+ Free Basic Life Insurance
+ Travel Discounts
+ Commuter Transit and Commuter Parking Benefits
+ Employee Assistance and Wellness Program
+ Educational/Professional Development
+ Referral Bonus Program
Benefits and Perks
+ Competitive wages for full time and part time opportunities
+ Medical, Dental and Vision Health Insurance
+ Paid Time Off
+ 401k Company Match
+ Free Basic Life Insurance
+ Travel Discounts
+ Commuter Transit and Commuter Parking Benefits
+ Employee Assistance and Wellness Program
+ Educational/Professional Development
+ Referral Bonus Program
Work Environment and Context
+ Work schedule varies and may include working on holidays, weekends and alternate shifts.
+ Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability Hearts That Serve Only Excellence Stay Nimble - Own It
ID: 2023-45249
UltiPro Location Description: 527 S Marquette Ave Minneapolis Minnesota 55402 US
External Company URL: www.hershahotels.com

Keywords: Hersha Hospitality Management LP, Minneapolis , Guest Service Agent, Sales , Minneapolis, Minnesota