Inside Sales Associate

Company: Great Northern Equipment Distributing, Inc
Location: Rogers
Posted on: March 19, 2023

Job Description:

Who We Are: Great Northern Equipment Distributing, Inc. manufactures and distributes top-quality equipment that you can trust and count on at an exceptional value. We provide quality products and trusted brands to the hardware, lawn & garden, rental, agriculture, and power equipment industries. We continue to strategically partner ourselves with quality products and incorporate smart business solutions that we can utilize across our business to provide our customers exceptional value. Why Choose GNE?Industry leading benefitsExcellent work/life balanceSee what we're all about here: Basic Function: The primary responsibility of the inside sales associate is to build and support customers in their region and networks by serving as first point of contact. Associates need to be able to take customer orders, answer and/or attempt to resolve any issues they may encounter. This individual will be well versed in engines, parts, power equipment and the dealer programs involved. Compensation: This position is hourly plus commission, your potential annual earnings are up to $75,000. Essential Functions:

• Ensures that all customers are assisted in a professional, courteous, reliable, honest and responsive manner.
• Performs selling techniques on inbound and/or outbound calls.
• Enters customer orders.
• Handles customer complaints and assists with problem situations.
• Ensures effective communication and implementation of approved plans and programs.
• Provides technical support.
• Ensures that the Power Team department is adequately protected against theft or other suspicious activity.
• Handles confidential information with the utmost judgment and discretion.
• Keeps supervisor informed of important developments, potential problems, and related information necessary for effective management.
• Coordinates with other departments to collect/update customer information for establishing and maintaining a customer account.
• Performs all other duties as assigned or apparent.
• Attends training as directed by GNE.Secondary Functions:
  • Provide customer feedback to marketing and other members of the sales staff.
  • Support sales department at on-site customer events. Qualifications and Experience: Required
    • High School education or equivalent.
    • Minimum of 1 year of related retail, rental, distributor, customer service, sales, or technical experience.
    • Strong people skills with ability to relate to peoples' needs and concerns while still being able to accomplish the Company's goals.
    • Strong organizational and analytical skills.
    • High mechanical aptitude.
    • Must exhibit strong decision-making qualities.
    • Ability to relate well to others and gain the respect of co-workers.
    • Working knowledge and experience with Excel and Word.
    • Ability to communicate effectively, both orally and in writing, with a wide range of Company personnel and others. Preferred
      • Knowledge of or experience with small engines, power equipment, contractors and construction equipment.
      • Previous phone sales experience.
      • Experience with a CRM.
        
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Keywords: Great Northern Equipment Distributing, Inc, Minneapolis , Inside Sales Associate, Sales , Rogers, Minnesota