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Customer Service Representative

Company: Staff Management - SMX
Location: Eden Valley
Posted on: September 24, 2022

Job Description:

Description Do you enjoy a work environment where you have to be efficient, self-sufficient, patient, empathetic and self-motivated? Do you want to work from the comfort of your own home? Do you enjoy a fast-paced environment, helping customers with a variety of issues? Do you want to gain a sense of satisfaction by solving complex customer issues? We're looking for people who enjoy a challenge and are self-motivated to meet quality and efficiency expectations. Please email your resume to Jen @! Perks & Benefits

  • Paid Training
  • Weekly paychecks
  • Direct Deposit or Cash Card pay options
  • Medical / Dental Insurance
  • Paid Time Off Employment Type & Shifts
    • Temporary or Contract
    • Full Time
      • 2nd Shift
      • 1st Shift Job Responsibilities
        • Answer back to back calls chats and emails to resolve customer issues.
        • Build strong relationships with our customers.
        • Ensure that each interaction is a memorable, positive experience.
        • Resolve the problem quickly and ensure the situation does not escalate.
        • Speak clearly with empathy in both positive and negative situations.
        • Multi-task while on calls, chats or emails.
        • Resolve all issues while maintaining a cost efficient handle time.
        • Meet quality and efficiency expectations
        • We provide the necessary equipment to meet the job expectations while working from home
          • Uninterrupted home office space and have high speed internet.
          • A minimum of 6 months customer service experience
          • call center experience required
          • Data Entry and Typing Skills required
          • Smartphone and additional computer or tablet required Associate Requirements
            • HS Diploma or GED
            • Background Check
            • Drug Test
            • Must be at least 18 years old

Keywords: Staff Management - SMX, Minneapolis , Customer Service Representative, Sales , Eden Valley, Minnesota

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