Custom Service Representative
Company: Erickson Plumbing, Heating, Air & Electrical
Posted on: May 16, 2022
Job DescriptionOur administrative team is growing! Erickson
Plumbing, Heating, Air and Electrical is looking to add a highly
qualified, customer focused Service Dispatcher to our office staff.
You will be working in a fast paced environment with supportive
colleagues and management who offer great benefits, incentives and
rewards!In this position you will be managing our technicians'
schedules to conduct service calls in the most efficient manner
possible to maximize time and profitability. The ability to think
quickly, adapt to and implement changes to schedule, communicate
those changes to all parties affected, while maintaining an upbeat
and professional attitude is required. If you feel you have what is
required to succeed in this position we'd like to hear from
you!Position Summary: Manage service technician daily schedules
including changes which happen throughout the day. Respond to
inbound calls from clients, understanding the needs and correctly
and effectively scheduling work orders. Review technician paperwork
for accuracy. Communicate effectively with managers, techs, and
customers. Provide exceptional customer service to both internal
and external customers. In off-season assist with lead generation
for service by making outbound calls to current clients. Assisting
team with process of extended warranty parts, materials and repair
claims.Work Hours: Monday - Friday; 8:00am - 4:30pmPay Scale: Up to
$24.00 p/hr DOEBenefits: Medical (50 % covered by the employer),
paid vacation, paid holidays, Simple IRA w/company matchRequired
- Prior dispatching, project management, schedule coordinating
- Experience in HVAC or similar trade preferred.
- Strong computer skills
- Experience in reviewing documents for accuracy
- Ability to manage a multiple line phone system.
- Geographical knowledge of service area or map reading
- Ability to communicate effectively both verbally and in
- Ability to see what needs to be done, take charge, and do
- Service Titan experience preferred
Keywords: Erickson Plumbing, Heating, Air & Electrical, Minneapolis , Custom Service Representative, Sales , Minneapolis, Minnesota
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