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Custom Service Representative

Company: Erickson Plumbing, Heating, Air & Electrical
Location: Minneapolis
Posted on: May 16, 2022

Job Description:

Job DescriptionOur administrative team is growing! Erickson Plumbing, Heating, Air and Electrical is looking to add a highly qualified, customer focused Service Dispatcher to our office staff. You will be working in a fast paced environment with supportive colleagues and management who offer great benefits, incentives and rewards!In this position you will be managing our technicians' schedules to conduct service calls in the most efficient manner possible to maximize time and profitability. The ability to think quickly, adapt to and implement changes to schedule, communicate those changes to all parties affected, while maintaining an upbeat and professional attitude is required. If you feel you have what is required to succeed in this position we'd like to hear from you!Position Summary: Manage service technician daily schedules including changes which happen throughout the day. Respond to inbound calls from clients, understanding the needs and correctly and effectively scheduling work orders. Review technician paperwork for accuracy. Communicate effectively with managers, techs, and customers. Provide exceptional customer service to both internal and external customers. In off-season assist with lead generation for service by making outbound calls to current clients. Assisting team with process of extended warranty parts, materials and repair claims.Work Hours: Monday - Friday; 8:00am - 4:30pmPay Scale: Up to $24.00 p/hr DOEBenefits: Medical (50 % covered by the employer), paid vacation, paid holidays, Simple IRA w/company matchRequired Qualifications:

  • Prior dispatching, project management, schedule coordinating experience required
  • Experience in HVAC or similar trade preferred.
  • Strong computer skills
  • Experience in reviewing documents for accuracy
  • Ability to manage a multiple line phone system.
  • Geographical knowledge of service area or map reading skills
  • Ability to communicate effectively both verbally and in writing
  • Ability to see what needs to be done, take charge, and do it!
  • Service Titan experience preferred

Keywords: Erickson Plumbing, Heating, Air & Electrical, Minneapolis , Custom Service Representative, Sales , Minneapolis, Minnesota

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