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Front Desk Agent - Radisson RED Minneapolis

Company: Radisson Red Minneapolis Downtown
Location: Minneapolis
Posted on: May 16, 2022

Job Description:

Join the RED community and help enhance the guest experience as a Front Desk Agent at the new Radisson RED Minneapolis!

Key responsibilities:

Ensures every guest and customer is satisfied by providing the service brand behavior, genuine hospitality and by exceeding guest expectations

-Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
-Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
-Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment to resolve the matter effectively and appropriately
-Performs other duties as required to provide the service brand behavior and genuine hospitality

Provides guests with assistance in the lobby during the check-in and check-out processes and throughout their stay

-Greets guest and processes hotel registration
-Assist with reservation inquiries and create reservations
-Keeps current on hotel accommodations, services and area attractions
-Responds to customer inquiries for information
-Arranges for services requested by the guest by working with other departments as appropriate
-Stays current with developments in the hotel by reviewing and updating the communication log

Key requirements:

-Preferred 1+ years experience within the hospitality or restaurant industry
-Creative problem solver and innovator - ability to resolve conflicts with ease
-Natural relationship builder
-Collaborative, confident, energetic, optimistic, flexible, and adaptable
-Passionate about the hospitality industry, RED and the RED experience

Keywords: Radisson Red Minneapolis Downtown, Minneapolis , Front Desk Agent - Radisson RED Minneapolis, Sales , Minneapolis, Minnesota

Click here to apply!

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