Front Desk Agent - Radisson RED Minneapolis
Company: Radisson Red Minneapolis Downtown
Location: Minneapolis
Posted on: May 16, 2022
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Job Description:
Join the RED community and help enhance the guest experience as
a Front Desk Agent at the new Radisson RED Minneapolis!
Key responsibilities:
Ensures every guest and customer is satisfied by providing the
service brand behavior, genuine hospitality and by exceeding guest
expectations
-Gives personal attention, takes personal responsibility and uses
teamwork when providing guest service
-Listens, apologizes with empathy, finds a solution and follows
through when resolving guest problems
-Assumes the responsibility to notice when the guest is not
satisfied and uses their best judgment to resolve the matter
effectively and appropriately
-Performs other duties as required to provide the service brand
behavior and genuine hospitality
Provides guests with assistance in the lobby during the check-in
and check-out processes and throughout their stay
-Greets guest and processes hotel registration
-Assist with reservation inquiries and create reservations
-Keeps current on hotel accommodations, services and area
attractions
-Responds to customer inquiries for information
-Arranges for services requested by the guest by working with other
departments as appropriate
-Stays current with developments in the hotel by reviewing and
updating the communication log
Key requirements:
-Preferred 1+ years experience within the hospitality or restaurant
industry
-Creative problem solver and innovator - ability to resolve
conflicts with ease
-Natural relationship builder
-Collaborative, confident, energetic, optimistic, flexible, and
adaptable
-Passionate about the hospitality industry, RED and the RED
experience
Keywords: Radisson Red Minneapolis Downtown, Minneapolis , Front Desk Agent - Radisson RED Minneapolis, Sales , Minneapolis, Minnesota
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