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Regional Service Representative - Remote

Company: UnitedHealth Group
Location: Minneapolis
Posted on: November 22, 2021

Job Description:

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SMTraining will be conducted virtually from your home.--This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends.--*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.Primary Responsibilities:

  • Accountable for assigned region as needed (e.g., establish and nurture relationships, own issue resolution, provide service delivery, manage expectations)
  • Serve as a liaison to internal health plan partners on all aspects of UHC COBRA, FSA, PTP and Select HRA products and processes
  • Resource for internal health plan partners who have used first line resources for escalated issues which require additional support to remediate
  • Support to internal health plan partners with regards to navigating all materials and guides across products
  • Engage with regional health plan partners by attending existing team meetings to update on trends, regulatory updates and or refresher topics specific to UHC COBRA, FSA, PTP and Select HRA
  • Create, Design and Maintain product materials on Connect to Market.--
  • Host implementation, ongoing administration, and renewal webinars on a monthly schedule across products with internal health plan partners as well as external brokers and employer groups
  • Assisting UHC Sales team with the function of and process to implement the Select HRA Product
  • Gatekeeper for Select HRA new business implementations to ensure compliant with Product, Underwriting and system capabilities
  • Maintain collaborative relationships and open communication with internal Operation teams staying up to date on any updates/trends and vice versa.
  • Perform required research/analysis and coordinate across business teams to own resolution of customer issues
  • Comply with applicable laws, regulations, and policies for COBRA and Section 125
  • Work in multiple applications including but not limited to Microsoft Office (Word, Excel, Outlook, Access), Flexman, ETSBE, SBM, ACET, Wex FSA, COBRA Eas, PRIME, Cirrus and NICE
  • Flexibility to work other operational roles during certain times of the year
  • Demonstrate understanding applicable systems/procedures in order to provide appropriate information to customers (e.g., workflows, claims processing systems, claims payment methodology)You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
    • High School Diploma / GED (or higher)
    • Experience with Microsoft Word (ability to create/update documents), Microsoft Excel (ability to create, format, filter, and sort spreadsheets)--and Microsoft Outlook (compose and respond to email and schedule meetings)
    • Must adhere to set work schedule, 8-hour shift Monday - Friday between the hours of 7:00am - 5:00pm CST; may be required to work outside of these standard business hours, including overtime to meet business needs
    • Proficiency with computer and Windows PC applications and ability to use multiple screens-- -- -- -- --Telecommuting Requirements:
      • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
      • Ability to keep all company sensitive documents secure (if applicable)
      • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet servicePreferred Qualifications:
        • Proficiency using all Microsoft applications including Microsoft SharePoint (ability to create a document and basic navigation through application) and Microsoft Access (run reports and update queries as needed)
        • Experience working with Sales Operations team's primary in small business (1 - 100 employees)
        • 1+ years of experience in the health insurance industrySoft Skills:
          • Effective interpersonal and communication skills, both written and verbal
          • Energetic, self - motivated, and high commitment to drive to results in a challenging, fast - paced environment
          • Diplomatic with strong resolution skills
          • Demonstrated ability to meet commitments, build consensus, achieve resolutions, and garner respect from other teams and individuals
          • Demonstrated ability to assist with focusing activities on a strategic direction and achieve targets / goals
          • Work effectively and at times independently while promoting positivity.
          • Proven history as a change agent, i.e., during new system implementations, data migrations and/or changing procedures
          • Multi-task across several responsibilities, that may or may not be related, through thoughtful prioritization and documentation
          • Work in a virtual team environment spanning multiple locations
          • Well-developed written and verbal communication skillsUnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at Learn how Teresa, a Senior Quality Analyst,--works with--military veterans and ensures they receive the best benefits and experience possible.--Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near - obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, Military families and Veterans wherever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SMColorado, Connecticut or Nevada Residents Only: The hourly--range for Colorado residents is $17.12 to $30.34. The hourly--range for Connecticut / Nevada residents is $18.80 to $33.41. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: UnitedHealth Group, UnitedHealthcare, Optum, healthcare, office, phone support, customer service, billing, training class, now hiring, jobs, career,--work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #RPO

Keywords: UnitedHealth Group, Minneapolis , Regional Service Representative - Remote, Sales , Minneapolis, Minnesota

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