Passenger Service Agent

Company: Global Aviation Services
Location: Minneapolis
Posted on: May 6, 2021

Job Description:

Essential Functions: As a valued member of the PrimeFlight team, you will: * Verify passenger identification per TSA Checked Baggage acceptance rules * Provide bag handling and (electronic) bag tagging and boarding pass issuance services for out-bound airline passengers at the airport, curbside locations, interior ticket counters/check-in locations, bag carousels, offices and gates * Load outbound bags on to appropriate conveyor systems, ensuring bags are never left unattended * Provide general information to passengers, give directions and flight information * Monitor the local baggage claim areas (carousels) as assigned, remove unclaimed baggage from carousel and assist agents in securing bags * Assist customers with their baggage in any airport area * Provide wheelchair and other special assistance to customers between gates and ticket counters, baggage facilities, parking lots or garages * Be certified in and enforce the hazmat/dangerous goods program of the customer airline(s) concerning checked baggage * Demonstrate regular, predictable attendance at job location * Exceed PrimeFlight customer service and safety standards * Carry out other duties as assigned Competency: To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving, Customer Service, Interpersonal, & Oral Communication. Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed in this Job Description are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. General Qualifications: * 18 years of age * Reliable transportation * Eligible to work in the United States Education/Experience: N/A Language Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to communicate effectively in English. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Computer Skills: Ability to operate computerized scales and computer check-in systems in order to locate airline reservations, check-in passengers, and ensure proper generation of baggage tags and boarding passes. General iPad / Tablet use, handheld PDAs and cell phone. Certificates and Licenses: No certifications needed. Supervisory Responsibilities: This job has no supervisory responsibilities. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Much of the work is in an outside environment with exposure to cold and hot temperatures and inclement weather. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Continuously stand and walk for 6-8 hours * Repeatedly lift up to 70 pounds: * Must be able to lift, push, pull, or carry heavy bags * Must be able to bend, stretch, twist, squat & reach out with arms, or legs * Must be able to lift bags high enough to transport luggage * Use hands to finger, handle, or feel * Be able to hear and respond to the spoken voice and to audible alarms generated by terminal environment * Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); color vision (ability to identify and distinguish colors); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) Because the job involves heavy physical work, it is important to be physically strong.

Keywords: Global Aviation Services, Minneapolis , Passenger Service Agent, Sales , Minneapolis, Minnesota