Senior Hospitality Agent

Company: Sonder Inc.
Location: Minneapolis
Posted on: April 11, 2021

Job Description:

With thousands of beautiful spaces built for travel and living, Sonder is transforming the future of hospitality. Each Sonder is purposefully selected, designed and maintained - customized to reflect the vibe of its neighborhood. Whether your stay is two days, two months or two years, in a studio or a six-bedroom, Sonder ensures a unique, yet consistent experience. And with 24/7 contactless service, professional cleanings that exceed CDC recommendations, and over 200 other quality standards, we're taking stay further for guests all around the world.

Sonder started a little over five years ago, and now has thousands of spaces in cities across the globe.

The primary responsibilities of the Sr. Hospitality Agent will be to expertly delegate and coordinate tasks to Hospitality Agents. Our Sr. Hospitality Agents will also be responsible for his/her ability to complete tasks in an efficient manner, problem-solve issues independently and quickly, implement processes, communicate internally and externally, and analyze trends and data.

If you're ready for an evolving and fast-paced environment that is focused on delivering amazing guest experiences, we'd love to hear from you!

At Sonder You Will

• Coordinate and dispatch Hospitality Agents' daily tasks by prioritizing and delegating tasks for outgoing and incoming Hospitality Agent teams through to completion
• Respond to day-to-day guest requests, issues and other outreach using the Sonder service principles
• Work alongside other Hospitality Agents and our remote guest experience team, taking ownership of issues and ensuring they are completed to the highest degree without supervision
• Guide guests through the Sonder experience, ensuring they have an amazing first impression
• Coordinate workforce in the field to ensure appropriate staffing levels and all guest needs are met
• Troubleshoot minor maintenance and technology issues (e.g., upholstery stain removal, light bulb replacements, access to units, wifi connectivity or overseeing contractor appointments)
• Perform housekeeping quality audits and inventory checks in our units to ensure that hospitality standards are met consistently and robust feedback to our vendors is relayed in a timely fashion
• Assist with inventory duties such as preparing turnover kits, receiving deliveries, and tracking linen/consumables
• Maintenance and organization of working spaces including office, storage closets, warehouse and others, as assigned
• Travel to multiple Sonder properties throughout the local market, as required
  
  What We Look For
  
  • 2+ years experience working in hospitality, service or customer service
  • Guest-centric and positive mindset
  • Communicate effectively and ability to set the right cultural tone for the team
  • Organized, hard working, and detail-oriented
  • Comfort with ambiguity and rapidly shifting priorities
  • Ability to take initiative and comfort in independent problem solving with the humility to ask for help when needed
  • Effective communicator who can influence others to drive results
  • Thrives in a fast paced, ever-changing, always challenging startup environment
  • Unintimidated by using mobile apps while in the field for team collaboration and communication
  • Flexible schedule and is open to working some evenings,weekends, and holidays
  • Ability to lift/carry items and stand/walk for extended periods of time
    • This role requires regular access to a reliable smartphone and a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance.
    • This role requires regular access to a reliable smartphone, reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, scooter and/or other forms of transit that provide reasonable work associated transit times between locations).
      
      What We Offer
      
      • Competitive hourly pay with growth opportunities
      • Health Insurance for full-time employees
      • Stock options for full-time employees; this is an opportunity to be an owner of a rapidly growing tech-hospitality start-up
      • $1000 in annual Sonder credits for Sonders around the world. 25% discount for friends and family. Love to travel? That's what we do!
      • Comprehensive training and career development (learn about every aspect of the hospitality industry)
      • A high-energy, start-up environment with smart, positive coworkers
        
        We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Keywords: Sonder Inc., Minneapolis , Senior Hospitality Agent, Sales , Minneapolis, Minnesota