Business Systems Analyst 2 or 3

Company: Metropolitan Council
Location: Minneapolis
Posted on: May 6, 2025

Job Description:

WHO WE ARE
We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. The candidate's permanent residence must be in Minnesota or Wisconsin.
We are committed to supporting a diverse workforce that reflects the communities we serve.

Metro Transit is one of the country's largest transit systems, employs more than 3,000 people, and provides ridership through an integrated network of buses, light rail and commuter trains, as well as resources for those who carpool, vanpool, walk, or bike in the Twin Cities.
How your work would contribute to our organization and the Twin Cities region:
The Business Systems Analyst (BSA) works within the Bus Transportation Operations Administrative department, which is a subunit of Transportation Operations within Metro Transit. The BSA will be responsible for the proper administration, maintenance, and execution of all technological, reporting, and analysis processes utilized by the department to meet its responsibilities and mandates with respect to financial reporting, security, and stewardship.
The BSA role is dually responsible for the lifecycle of all departmental technology (Informational and Operational) and ensuring its ongoing applicability, adoption, and performance within the Bus Transportation operations of Metro Transit. In these capacities, the BSA will function as both a technical leader, trainer, and liaison to others as well as a primary source of business process expertise and work product (analyses and project leadership) as derived from departmental technologies and knowledge of various data sources.
The range of BSA responsibilities and tasks include (but are not limited to): administration of HASTUS and iDash applications, database administration; server administration; software installations, patching, and upgrades; device/hardware support (e.g., computers and mobile devices); first responder for systems troubleshooting and service inquiries; closed loop management of large-scale Operational Technology (automated material handling and storage systems); data mining, transformation, and warehousing; programming/coding and scripting; application development; root cause and statistical analysis; financial reporting and auditing; inventory optimization; business process (re)design and documentation; business and use case development; lifecycle management (including divestiture); vendor management; contract management; technology sourcing; training and development; and project management. The BSA will occasionally support secondary Bus Ops applications such as TIS, DSL, and Dataserv; among others.
This posting will create a six-month eligible list for current and future openings.
What you would do in this job
Business Systems Analyst 2:
Management of departmental-specific Bus Transportation, Information Technology (IT), and associated capabilities:

• Database Administrator (DBA) and Developer level activities associated with departmental-specific SQL Server and Access databases
• Maintenance and development of departmental SharePoint site, Teams groups, and enterprise shared drive
• Managing all departmental technology procurement processes and refreshes/leases (e.g., laptops, printers, etc.)
• Inclusive of all IT system design, sourcing, data integration (e.g., closed loop with legacy ERP), implementation, training, and operational support
• Managing Bus Transportation Department PowerBI reportsManagement of Bus Transportation reporting and analysis:
  • Holistic management of all recurring/structural and ad hoc departmental reporting and visualizations/dashboards
  • Recurring and periodic statistical analysis, root cause analysis, report development, and data mining, transformation, warehousing, deployment, presentation, and interpretationManagement of Bus Transportation systems and technology:
    • Technical liaison to all departmental staff and with other departments, personnel, and enterprise support groups
    • First line of support and remediation within department for technology inquiries from staff and errors generated by departmental and enterprise systems and technology
    • Lead and drive completion of any fixes and enhancements to IS-supported systems, particularly ERP or Enterprise Asset Management (EAM)
    • Managing life cycle (e.g., upgrades, patches, etc.) and end-of-life activities for all departmental technology
    • Managing all departmental technology procurement processes, refreshes, and leases (e.g., laptops, printers, etc.)
    • Administering all data access, identity management, roles, and permissions processes for the department
    • Systems and data lead in support of all departmental capital projects and facility expansions/movements
    • Establishing need for, sourcing, and implementing solutions in the areas of business intelligence, collaboration, document retention, and content management
    • Identification and development of solutions (e.g., available/supported in the enterprise, custom, or commercial-off-the-shelf) to address any process, workflow, or data integration gaps (including interdepartmental and enterprise-wide)
    • Leading large-scale departmental business system implementation projects from end-to-end including directing internal and enterprise staff and resources
    • Technical lead in all enterprise IS efforts affecting departmental technology and operations
    • Technical liaison and leader in support of pending ERP system migration
    • Represent department on various enterprise technology governance, standards, security, and project management efforts, initiatives, and teams Support of critical Bus Transportation programs:
      • Departmental metrics/KPIs
      • Inclusive of all data mining, transformation, integration, warehousing, and deployment
      • Includes all system design, sourcing, development, distribution/visualization, interpretation, and any associated IT service agreements and licensingProvides work direction to departmental staff as required.
        
        Performs other related duties as assigned.
        
        Business Systems Analyst 3:
        The BSA 3 position is inclusive of all the job duties above but also engenders a broader understanding of business systems available and employed, a greater degree of independent judgment exercised, further autonomy and responsibility to perform more complex modifications and configurations within the business systems, and independent extensions and transformations of systems' data and capabilities that facilitate decision-making and improve business processes. BSA 3 incumbents have a significant role in system and platform selection, analysis, problem identification, and recommendation/presentation of solutions and enhancements to upper management. BSA 3 positions lead organization-wide teams on system implementation projects and serve as a champion for business process improvements.
        What education and experience are required for this job (minimum qualifications)
        Business Systems Analyst 2, Non-Rep, Grade G:
        Any of the following combinations of progressively responsible experience in management analysis and business systems administration, or related experience in a Business Analyst capacity and closely related experience AND completed education in Management Information Systems (MIS), Computer Science, Finance, Business Administration, or closely related field.
        
        • High school diploma/GED with seven (7) years of experience
        • Associate's degree with five (5) years of experiences
        • Bachelor's degree or higher with three (3) years of experience
        • Master's degree with one (1) year of experience
          Business Systems Analyst 3, Non-Rep, Grade H:
          
          Any of the following combinations of progressively responsible experience in management analysis and business systems administration, or related experience in a Business Analyst capacity or closely related experience AND completed education in Management Information Systems (MIS), Computer Science, Finance, Business Administration, or closely related field. A minimum of one (1) year of experience must include performing configurations and modifications within specific business systems, or extracting, transforming, and deploying system data to support operational decision-making and drive business process improvements.
          High school diploma/GED with eight (8) years of experienceAssociate's degree with six (6) years of experiencesBachelor's degree or higher with four (4) years of experienceMaster's degree with two (2) years of experience
          What additional skills and experience would be helpful in this job (desired qualifications):
          • Experience working and collaborating in diverse, multicultural, and inclusive environments
          • Experience working with HASTUS and iDash
          • At least two (2) years or more experience utilizing and interpreting various coding languages and SQL to support business systems, projects, analysis, reporting, and operational processes
          • At least one (1) year or more experience working on large technology projects in a technical or analytical capacity
          • Specific project experience migrating ERP systems, business processes, and data requirements to a new software and platform
          • At least one (1) year or more experience producing business analyses or metrics that require root cause analysis, statistical calculations, and the use of large data sources
          • At least one (1) year or more experience documenting and training staff on the use of departmental and enterprise business systems and processes
            What knowledge, skills and abilities you should have for this job:
            
            • Development, implementation, and enhancement of collaborative, workflow- or process-based software systems, and visualization/dashboard toolsets that involves the extension and transformation of data sources
            • Application of statistical techniques, methodologies, and algorithms
            • Specific systems and systems-related skills (required):
            • Access database, Visual Basic for Applications (VBA), and associated Structured Query Language (SQL)
            • SQL Server database and associated SQL
            • Sybase database and associated SQL
            • T-SQL scripting (e.g., stored procedures, triggers) and job scheduling
            • Windows Server 2012R2 (Virtual Machine)
            • Microsoft Power Platform (BI, Automate, and Apps) and DAX
            • ERP systems (legacy and PeopleSoft)
            • Office 365 applications
            • SharePoint and Teams
            • Crystal Reports
            • SAP BI/BO
            • Management of groups (e.g., SharePoint, Office 365, Active Directory
            • ApplicationEnhancer
            • .NET and Visual Studio
            • Python
            • R
            • Azure Data Factory
            • Java and C# languages
            • Business Process Model and Notation (BPMN) or similar
            • Ability to train staff on departmental business systems and processes
            • Ability to collaborate as the technical liaison to all departmental staff and with other departments, personnel, and enterprise support groups
            • Ability to be the first line of support and remediation within department for technology inquiries from staff and errors generated by departmental and enterprise systems and technologyWhat you can expect from us:We offer the opportunity to make a difference and positively influence the Twin Cities metropolitan area. We encourage our employees to develop their skills through on-site training and tuition reimbursement. We provide a competitive salary, excellent benefits and a good work/life balance.
              Additional information
              Business Systems Analyst 2
              Union/Grade: Non-Represented / Grade G
              FLSA Status: Exempt
              Safety Sensitive: No
              Salary Range: $38.53 - $62.53 Hourly - $80,142 - $130,062 Annually
              
              Business Systems Analyst 3
              Union/Grade: Non-Represented /Grade H
              FLSA Status: Exempt
              Safety Sensitive: No
              Salary Range: $41.65 - $67.60 Hourly - $86,632 - $140,608 Annually
              
              Work Environment
              Work is performed in a standard office setting. Some positions may require travel between primary work site to other sites.
              
              What steps the recruitment process involves:
              
            • We review your minimum qualifications.
            • We request your Work Record Evaluation (ATU employees only).
            • We rate your education and experience.
            • We conduct a structured panel interview.
            • We conduct a selection interview.Once you have successfully completed the steps above, then:
              
              If you are new to the Metropolitan Council, you must pass a drug test (safety sensitive positions only), and a background check which verifies education, employment, and criminal history. A driving record check and/or physical may be conducted if applicable to the job. If you have a criminal conviction, you do not automatically fail. The Metropolitan Council considers felony, gross misdemeanor and misdemeanor convictions on a case-by-case basis, based on whether they are related to the job and whether the candidate has demonstrated adequate rehabilitation.
              
              If you are already an employee of the Metropolitan Council, you must pass a drug test (if moving from a non-safety sensitive position to a safety sensitive position) and criminal background check if the job you're applying for is safety sensitive, is a supervisory or management job, is in the Finance, Information Services, Audit, or Human Resources departments, or has access to financial records, files/databases, cash, vouchers or transit fare cards. A driving record check and/or physical may be conducted if applicable to the position.
              
              IMPORTANT: If you make a false statement or withhold information, you may be barred from job consideration.
              
              The Metropolitan Council is an Equal Opportunity, Affirmative Action, and veteran-friendly employer. The Council is committed to a workforce that reflects the diversity of the region and strongly encourages persons of color, members of the LGBTQ community, individuals with disabilities, women, and veterans to apply.
              
              If you have a disability that requires an accommodation during the selection process, please email .
              
              
              
              
              
              

Keywords: Metropolitan Council, Minneapolis , Business Systems Analyst 2 or 3, Professions , Minneapolis, Minnesota