Mailing & Logistics Specialist
Company: University of Minnesota
Location: Minneapolis
Posted on: September 2, 2024
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Job Description:
Apply for JobJob ID363850
LocationTwin Cities
Job FamilyCampus Operations
Full/Part TimeFull-Time
Regular/TemporaryRegular
Job Code8422MS
Employee ClassCivil Service
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About the Job
Mailing & Logistics Specialist
Printing Services/Addressing & Mailing
Auxiliary Services
University of Minnesota
Description of Position
The Mailing & Logistics Specialist is the primary point of contact
for mailing services at the USPS contract station in Coffman Union
at the University of Minnesota. This role coordinates various
mailing and shipping services for University students and staff,
working closely with Addressing & Mailing Services and Printing
Services staff to provide informed, timely, and cost-effective
solutions for walk-in customers. The Mailing & Logistics Specialist
also coordinates the work of student employees.
Responsibilities
50% Customer Service
* Provides mailing, shipping, and logistics services to walk-up
students and staff, including but not limited to: processing of
domestic and international outbound USPS mail, shipment of
packages, stamp sales, processing of returns, and shipment of
unique packages
* Maintains a high level of customer service by utilizing expert
knowledge of USPS, timing, and pricing structures; responds to
verbal and written inquiries from staff and students
* Consults directly with walk-up customers, providing information,
making recommendations, and guiding customers to appropriate
mailing and shipping decisions
* Accurately processes and documents all transactions
* Operates point-of-sale (POS) equipment, mail meters, computer
stations, and other related technology; maintains equipment and
records, including expense reporting
* Attends mailing industry seminars and participates in relevant
training opportunities, remaining up-to-date on USPS rules and
regulations
* Maintains a neat, orderly, and professional workspace
30% Coordination
* Maintains accurate inventory of all shipping, mailing, and
related supplies
* Works closely with the local USPS location to request
information, receive guidance on USPS issues, and coordinate pickup
of outgoing mail
* Trains student staff, coordinates schedules, and provides
guidance to students to most effectively support full-time
staff
* Works closely with Coffman Digital Print Center (DPC) staff;
coordinates shared student positions with DPC staff
* Develops plans and adjusts processes to ensure a high level of
customer service during busy periods
20% Communication
* Communicates effectively with internal staff, USPS staff,
University staff, and students to ensure successful execution of
all mailing and shipping services
* Works closely with University departmental staff to advise and
consult on mailing issues
* Develops and maintains strong professional relationships
University customers
* Effectively communicates with student staff, holding them
accountable while being sensitive and understanding of the unique
needs of each student and supporting their academic success
* Interacts with co-workers and customers in a positive and
respectful manner
Essential Functions of the Position
Advise customers, process mailing and shipping orders, coordinate
and guide student staff, and provide a high level of customer
service.
Work Environment
Work is performed in an office environment
Classification #: 8422MS-Campus Ops Pro 2
Salary Range: $46,800-77,209
Status: Exempt
Probationary Period: 6 months
Last Revision: 2024
Qualifications
Minimum Qualifications
BA/BS and at least two years of mailing, logistics, or customer
service experience or a combination of related education and work
experience to equal at least six years. Demonstrated ability to
understand and provide excellent customer service.
Knowledge, Skills and Abilities
* Excellent verbal and written communication skills
* Proactive problem-solving skills
* Knowledge of core mailing and shipping operations
* Ability to effectively manage time, prioritize multiple projects,
and meet strict deadlines
* Willingness to learn new techniques, software, and processes
* Excellent organizational skills and ability to work independently
and efficiently
* Ability to work effectively with students
* Strong attention to detail
* Demonstrated excellence in customer service
Benefits
Working at the UniversityAt the University of Minnesota, you'll
find a flexible work environment and supportive colleagues who are
interested in lifelong learning. We prioritize work-life balance,
allowing you to invest in the future of your career and in your
life outside of work.The University also offers a comprehensive
benefits package that includes:
How To Apply
Applications must be submitted online. To be considered for this
position, please click the Apply button and follow the
instructions. You will be given the opportunity to complete an
online application for the position and attach a cover letter and
resume.Additional documents may be attached after application by
accessing your "My Job Applications" page and uploading documents
in the "My Cover Letters and Attachments" section.To request an
accommodation during the application process, please e-mail
employ@umn.edu or call (612) 624-8647.
Diversity
The University recognizes and values the importance of diversity
and inclusion in enriching the employment experience of its
employees and in supporting the academic mission. The University is
committed to attracting and retaining employees with varying
identities and backgrounds.The University of Minnesota provides
equal access to and opportunity in its programs, facilities, and
employment without regard to race, color, creed, religion, national
origin, gender, age, marital status, disability, public assistance
status, veteran status, sexual orientation, gender identity, or
gender expression. To learn more about diversity at the U:
Employment Requirements
Any offer of employment is contingent upon the successful
completion of a background check. Our presumption is that
prospective employees are eligible to work here. Criminal
convictions do not automatically disqualify finalists from
employment.
About the U of M
The University of Minnesota, Twin Cities (UMTC)The University of
Minnesota, Twin Cities (UMTC), is among the largest public research
universities in the country, offering undergraduate, graduate, and
professional students a multitude of opportunities for study and
research. Located at the heart of one of the nation's most vibrant,
diverse metropolitan communities, students on the campuses in
Minneapolis and St. Paul benefit from extensive partnerships with
world-renowned health centers, international corporations,
government agencies, and arts, nonprofit, and public service
organizations.At the University of Minnesota, we are proud to be
recognized by the Star Tribune as a Top Workplace for 2021, as well
as by Forbes as Best Employers for Women and one of America's Best
Employers (2015, 2018, 2019, 2023), Best Employer for Diversity
(2019, 2020), Best Employer for New Grads (2018, 2019), and Best
Employer by State (2019, 2022).
Keywords: University of Minnesota, Minneapolis , Mailing & Logistics Specialist, Professions , Minneapolis, Minnesota
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