Workforce Scheduling Analyst

Company: Nurses Co
Location: Minneapolis
Posted on: November 19, 2023

Job Description:

Job DescriptionDevelop schedules to deliver staffing levels which consistently achieve interval service level commitments. Manage off phone activity requests, ensuring activities are planned without impacting service level outcomes. Responsible for the onboarding of new hire schedules into WFM system and regular maintenance of information. Review and processes schedule change requests. Perform ongoing analysis of current staffing and efficiencies comparing them to current staffing requirements to ensure proper staffing in all skills 247. Attend and contribute to staffing review and IDP meetings, detailing previous and current weeks performance and forecasted performance of remainder of current week and future weeks, while also identifying risks. Scheduling, re-scheduling, and optimization of team meetings, one on ones, training, and various other off phone activities. Provide subject matter expertise for NICE IEX TotalView and Avaya CMS Supervisor. Identify opportunities to scale processes and enhance workflows. Works on projects as they relate to Workforce Management. Perform as a team member in a virtual multi-site environment to assist CVS Caremark in all locations.Pay RangeThe typical pay range for this role is:Minimum: 40,560Maximum: 81,100Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.Required Qualifications-Experience in a multi-site contact center environment. -Ability to work extended hours including evenings, weekends, and holidays.-Ability to travel to on-site locations if needed.-Proficiency utilizing Microsoft Excel for data analysis.-Excellent analytical, written, and verbal skills-Strong presentation skills to deliver recommendations to senior operational leaders.COVID RequirementsCOVID-19 Vaccination RequirementCVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated. You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.Preferred Qualifications-Minimum 3 years Workforce Management experience in a multi-site environment. -Proficiency utilizing workforce management software (NICE IEX TotalView preferred).-Experience utilizing Avaya CMS Supervisor for contact center management and reporting.-Experience utilizing Five9 call routing software.EducationHighschool Degree or EquivalentBusiness OverviewBring your heart to CVS HealthEvery one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
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Keywords: Nurses Co, Minneapolis , Workforce Scheduling Analyst, Professions , Minneapolis, Minnesota