Customer Support Technician II - Bloomington, MN (T2)

Company: Applied Materials
Location: Minneapolis
Posted on: May 28, 2023

Job Description:

Key Responsibilities

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  Performs standard Tier I procedures including wafer measurement.
  
  
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  Performs preventative maintenance and wet cleans independently. Assists senior engineers with corrective maintenance as needed.
  
  
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  Disassembles, cleans and rebuilds kits as part of kit management quality.
  
  
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  Learns and applies diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.
  
  
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  Able to diagnose and resolve basic technical problems.
  
  
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  Strives to perform BKMs. Uses knowledge management systems. Follows all IP guidelines.
  
  
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  Has the ability to represent Applied Materials to the customer. Uses good customer service skills at all times while maintaining a professional demeanor. Displays respect for the customer by maintaining a neat and orderly work area. Demonstrates a positive attitude in less than optimal customer situations.
  
  
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  Complies with all safety procedures and consistently demonstrates safety as a value.
  
  
  Functional Knowledge
  
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  • Has developed analytical skills and application of scientific methods to perform a variety of activities
    
    Business Expertise
    
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    • Has good understanding of how the team integrates with others
      
      Leadership
      
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      • Has no supervisory responsibilities
        
        Problem Solving
        
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        • Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established operating procedures and/or scientific methods
          
          Impact
          
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          • Impacts the quality of own work
            
            Interpersonal Skills
            
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            • Uses communication skills to exchange of information
              
              Qualifications
              Education:
              Associate's Degree
              Skills
              Certifications:
              Languages:
              Years of Experience:
              2 - 4 Years
              Work Experience:
              Additional Information
              Travel:
              Yes, 10% of the Time
              Relocation Eligible:
              Yes
              U.S. Salary Range:
              $19.20 - $26.40
              The salary offered to a selected candidate will be based on a number of factors including location and level and will vary depending on confirmed job-related knowledge, skills, and experience. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
              Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.
              Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations Make Possible a Better Future.

Keywords: Applied Materials, Minneapolis , Customer Support Technician II - Bloomington, MN (T2), Professions , Minneapolis, Minnesota