Distributed production support analyst

Company: Netpace, Inc.
Location: Minneapolis
Posted on: May 27, 2023

Job Description:

Job Description

- Bachelor's degree in Computer Science or similar field; or equivalent work experience.
- 4-7 years of relevant experience.
- 4+ years of production support experience in Web Applications hosted on Middleware Infrastructure.
- 4+ years of experience supporting batch management using tools like TWS, Autosys, Tidal or similar.
- 4+ years of hands on support experience working on below technologies:
---Unix
---Oracle/SQL Server

- Basic Understanding of working with any Industry renowned monitoring tools like Sumo Logic, Splunk or equivalent.
- Basic understanding of JAVA, especially understanding of runtime errors in order to debug application issues.
- Basic understanding of the 3 tier architectural framework and SOAP or Restful Web Service Services Experience . Should be able to debug failures & performance issues with Java Web Services/API/SOAP/etc.
- Demonstrate strong analytical, problem solving and debugging skills.
- Effective written and verbal communication skills and ability to articulate technical information across multiple organizational levels.
- Manage effective relationships and work in partnership with leadership, operational teams, 3rd party vendors, BAU/Development, and cross-commit technical support teams for incident, problem, change, and service level management.
- 24x7 mandatory [Position will have rotational night shifts]

Preferred Qualifications
Knowledge or understanding of the following skills highly preferred:

• Windows server
• .NET
• UNIX Scripting
• IIS
• AWS cloud framework services like EMR, Glue, S3, Athena, IAM, Lambda, EC2, SNS, Cloud watch - Knowledge of RDBMS, Dynatrace (Gomez), Science Logic, DataPower concepts is a plus.
  - Knowledge of Infrastructure, including Middleware components (e.g. Storage, Message Queue (MQ), WebSphere, Managed File Transfer (MFT), etc.) is a plus.
  - Hands on experience in ITIL tools like Service Now or other tools to support ITSM capabilities.
  - ITIL framework certification is a plus.
  - Experience with development or support of applications within the Financial Services Industry (preferably in Investments/Asset Management).

Keywords: Netpace, Inc., Minneapolis , Distributed production support analyst, Professions , Minneapolis, Minnesota