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Sr IT Business Analyst - ChatBot

Company: HealthEast Care System
Location: Minneapolis
Posted on: January 27, 2023

Job Description:

M Health Fairview has a Senior IT Business Analyst opportunity available! The Sr IT Business Analyst will be dedicated to Chatbot and Self-serve. They will use data to recommend changes to the Chatbot content, identify automation opportunities, and focus on the customer experience. This role supports and maintains our chatbot system so it can communicate in various scenarios and will assist in testing the application. The Analyst assists with implementation into the Fairview operational model. Have experience with artificial intelligence systems? Join the team at Fairview Health Services!
This work from home position is a full time dedication (80 hours/2 weeks). For benefits, we offer medical, dental, and vision coverage along with PTO and 403B.

  • Bring together, analyze, document and handle business and user requirements (both functional and non-functional) to optimally recommend technology solutions that best address the requirements. Identify potential solutions for the business and provide input to issues or risks (through solid knowledge of the business and user requirements). Identify project interdependencies and communicate requirement/scope issues and participate in driving them to resolution for inclusion in the functional specifications.
  • Translate business and user requirements in to detailed system requirements for the IT organization and handle all changes to the source documents. Ensure appropriate bi-directional tracing of project modifications back to business and user requirements. Complete project work objects. Facilitate walk-through of project outcomes. Assist with the development of the testing strategy - plan detailed requirement's testing.
  • Demonstrate expert level knowledge in all systems, processes and data relating to the assigned business or project. Leverage domain expertise and analyst practice expertise to provide the most effective solutions to the business partners in the most efficient means possible. Select appropriate analysis techniques and tools (process modeling, use cases, etc.) for each project.
  • Leverage technical knowledge & business acuity to handle relationships with technology teams and business partners at management and end user levels.
  • Craft technical and non-technical solutions that both satisfy the business users and conform to the technical architecture. Prepare estimates of Business System Analyst work efforts for assigned projects.
  • Complete support documentation on assigned projects, including crafting and updating all user and technical procedures/manuals, operational support documentation and archival of all related project documentation. Define and supervise all implementation tasks such as the production check-out process, including review of reports, data files and online screens to ensure technical solutions perform according to the specifications and meet defined business requirements.
  • Actively support and supply continuous improvement of business systems analysis standard processes, using innovative ideas to increase efficiency of the overall analyst organization. Provide domain expertise in areas including strategy/approach, requirements gathering, and other areas based on established business analysis tools and techniques. Proactively mentor others in the business analyst practitioner community.
  • Establish and maintain effective working relationships, partnering closely with Business Relationship Managers, Enterprise Architecture and Process Improvement staff within IT and the business. Educate business partners on systems capabilities and the feasibility of developing specific solutions. Work effectively in a team environment to ensure that solution delivery is on time, within cost estimates and meets business needs.


    • 2+ years of experience supporting a chatbot in a 20k+ size organization.
    • Experience using a variety of computer languages, including (but not limited to) Python, C++, and JavaScript.
    • 2+ years of experiences using Agile project methodology


      • Power BI experience
      • Scrum Master experience and/or certification
      • PMP certification

Keywords: HealthEast Care System, Minneapolis , Sr IT Business Analyst - ChatBot, Professions , Minneapolis, Minnesota

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