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Help Desk Analyst I

Company: Robert Half
Location: Chanhassen
Posted on: April 11, 2021

Job Description:

Ref ID: 02300-0011757502Classification: Help Desk Analyst ICompensation: DOEThis job is for someone who excels at coming up with creative solutions to technical issues. Robert Half Technology is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment with a company in the Printing/Publishing field. We especially want to hear from Hep Desk Analyst candidates with strong problem-solving skills and a passion for making effective change within an organization. Located in Chanhassen, Minnesota, the Help Desk Analyst opportunity is a long-term temporary role.What you get to do every single day- Diagnose recurring technical issues and implement solutions to address the root of the problems- Reply and follow up on technical help tickets submitted via phone, email, and walk-ups- Offer IT support for operating systems, productivity software, and a variety of other applications used internally- Independently investigate and implement solutions to technical issuesJob Requirements:- Customer service experience desired- Call Center Customer Service experience- Deep understanding of Support Tickets- Knowledge of Service Desk- Strong problem-solving skills- Basic networking concepts- Good understanding of IT support ticketing systems- Demonstrated knowledge of user administration and bug fixing in a client server environment- Proven experience in installing and configuring operating systems, networked and local printers, and business applicationsRobert Half Technology matches IT professionals with remote or on-site jobs on a temporary, project or full-time basis. From roles in software and applications to IT infrastructure and operations, we provide you unparalleled access to exciting career opportunities.Our experienced staffing professionals can promote you to employers and advocate on your behalf. We provide access to top jobs, competitive compensation and benefits, and free online training. For more opportunities, get the Robert Half app and receive instant notifications when our AI matches you with jobs.When you work with us, you're working with the best. Robert Half has been recognized as one of FORTUNE's "Most Admired Companies" every year since 1998 and was named to Forbes' inaugural list of America's Best Temporary Staffing Firms.Questions? Call your local office at 1.888.490.4429. All applicants applying for U.S. job openings must be authorized to work in the United States. Benefits are available to temporary professionals. Visit https://roberthalf.gobenefits.net/ for more information.-- 2020 Robert Half Technology. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (www.roberthalf.com/terms-of-use).

Keywords: Robert Half, Minneapolis , Help Desk Analyst I, Professions , Chanhassen, Minnesota

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