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ServiceNow Technical Consultant

Company: Crossfuze
Location: Minneapolis
Posted on: February 16, 2020

Job Description:

This is a remote position and can be located anywhere in North America.--Crossfuze understands the importance of people, stability, flexibility and teamwork. We have provided over 1,800 implementations and deliver a world-class managed services experience. As both an Elite ServiceNow and Gold Microsoft partner, we challenge our employees every day while promoting internal growth and opportunity to work with the latest Enterprise IT technologies.--A ServiceNow Technical Consultant provides guidance to our customers related to the processes they are attempting to model and automate in ServiceNow and develops those solutions for the customer s ServiceNow environment.--Position ResponsibilitiesA ServiceNow Technical Consultant provides guidance to our customers related to the processes they are attempting to model and automate in ServiceNow and develops those solutions for the customer s ServiceNow environment.Provide ServiceNow development assistance to customers including, but not limited to, form configuration, workflow administration, reporting, data imports, custom scripting and third-party software integrationsCoordinate with the Crossfuze Engagement Manager or Customer to understand business requirements and rationale behind changes to existing functionality as well as new functionality to be deployedTranslate business needs into technical requirementsAnswer technical and application configuration questionsConfigure and customize new applications and modulesImplement new functionality for customers while using ServiceNow best practicesAssist in troubleshooting ServiceNow upgrades, patching, and release managementProvide analysis of problems and possible solutionsProduce detailed documentation on all work completedLead technical implementation teams including code review for less experienced consultantsWherever possible, enable the customer s ServiceNow administrator(s) to be self-sufficient.Conduct technical training and knowledge transfer sessions.Research systems and/or programs to determine causes of failure or poor operational performance; then define, test, and implement detailed solutionsOther duties as assignedWhat You BringExcellent communication skills and a strong personal commitment to quality serviceThe ability to work independently and with a teamAbility to work remotely and with remote resources as neededAbility to work with different personalities with varied skill levelsAbility to understand and implement complex end-user requirementsAbility to effectively organize work across multiple projects2+ years of experience implementing, configuring and customizing ServiceNowBachelor s Degree or equivalent work experienceMinimum of 2 years of experience with common web technologies and networking (e.g. XML, HTML, JavaScript, AJAX, CSS, HTTP, TCP/IP, etc.)Basic understanding of ITIL methodologiesWorking experience with ITSM processes and toolsDirectory service integration experience (Active Directory, LDAP, etc.)ServiceNow Fundamentals Certification requiredServiceNow Implementation Specialist in at least one application preferredPhysical DemandsThis position requires sitting at a computer for extended periods of time and some light lifting as needed.Work EnvironmentWhile performing the duties of this position, the employee will work either remotely (home office) or in an office environment as needed\determined.Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law. - provided by Dice

Keywords: Crossfuze, Minneapolis , ServiceNow Technical Consultant, Professions , Minneapolis, Minnesota

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