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Call Center Customer Service/Sales

Company: The House Outdoor Gear
Location: Saint Paul
Posted on: November 13, 2019

Job Description:

We are looking for Gear Heads who are passionate about the outdoors whether it is snowboarding, wake boarding, biking, skiing or any other form of outdoor sports, we want you. We are looking for those who are knowledgeable in the before mentioned sports, to engage with our customers via phone, chat, and email to offer product recommendations and assisting customers with issues or concerns regarding new and existing purchases. Beyond just selling gear, you'll be helping people to truly enjoy their time outdoors and become lifelong sports enthusiasts. As a Gear Head at The House, your primary role is to help our customers make informed purchases of seasonal sporting goods equipment. Spring & Summer: wake boarding, biking, windsurfing, camping, hiking, apparel. Fall & Winter: skis, snowboards, apparel, fat bikes and much more.Benefits include a fun team environment & competitive pay. There are excellent opportunities as well for hard-working, sharp employees to move up in the company. Our primary goal is to help outfit our customers and their outdoor passions.
Responsibilities:

  • Assist customers via phones and chat and email in a warm and welcoming manner
  • Help customers find products that best fit their needs
  • Meet and exceed weekly and monthly sales goals
  • Build loyal customer relationships by providing the highest standard of service
  • Communicate with co-workers and management to work towards solutions to assist customer
  • Manually place and or edit orders per customers request
  • Stay informed on latest gear and trends-by attending product clinicsSkills and Requirements:
    • Must have 1 year of call center or retail experience
    • Knowledgeable and experienced with ski, snowboard, bikes, skateboards, hiking, camping is a plus
    • Spanish/Bilingual plusQualifications and Compensation
      • Having an enthusiasm for sports and the outdoors is critical.
      • Prior retail experience is valued.
      • Prior Outdoor experience for example Bike experience helpful, but not required.
      • Professionalism, strong work ethic and fun team player.
      • You will receive training in all products and processes. (have to attend vendor clinics)
      • Full time hours (40-50 hours weekly)
      • $16/$17 hourly temp to hire
      • Great Employee Discount
      • Opportunities for growth.

Keywords: The House Outdoor Gear, Minneapolis , Call Center Customer Service/Sales, Other , Saint Paul, Minnesota

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