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Implementation Specialist

Company: 8x8
Location: Minneapolis
Posted on: September 14, 2019

Job Description:

8x8, Inc. (NYSE:EGHT) communication solutions help businesses transform their customer and employee experience. With one system of engagement for cloud voice, video, collaboration and contact center and one system of intelligence on one cloud communications platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter, and Facebook.What we're looking for8x8 is seeking a seasoned support professional to facilitate the On-boarding process for new customers in our Mid-Market segment (100-1000 users). Our ideal Implementation Specialist is someone who is eager to make a great first impression for our customers and has experience with large scale deployments, in our world this is 500-1000 seats. Strong customer service is a must as this is the peak of escalation for our team. Knowledge of Network troubleshooting and software implementation is paramount . About the JobThe Implementation Specialist is responsible for not only helping our customers start using our system but also ensuring that they have an excellent experience doing so. To respond to the many challenges that a new customer may face our Implementation Specialists must be adaptable, self-reliant and detail oriented. Enabling a customer to deploy successfully while from a remote position also requires both excellent written and verbal communications skills. In addition, experience holding both internal and external teams to deadlines is essential for this role. About our TeamThe 8x8 Implementation team is a close-knit team that is passionate about delivering a cutting-edge product with white glove service. We constantly leverage the skill sets of our teammates and our colleagues throughout the company in order to provide our customers with the best possible experience. Detailed ResponsibilitiesProvide and execute on a detailed deployment project plan with customersMeet with sales teams pre-deployment to gather critical deployment informationDiscuss, set and meet critical deployment deadlines with customersActs as the single point of contact for any on-boarding,on-boarding issues and escalate as needed to the appropriate support team for issue resolutionEnsure that the customer has sufficient services and products to meet business needsCoordinate training resources to enable the customer to successfully use 8x8 productsSupport the customer adoption by providing training materials, FAQ sessions and design alterations as necessaryTrack and report on project health during the deployment processConduct a post-deployment debriefing meeting with the customer to ensure the deployment has met all the customers expectation RequirementsBA or equivalent work experienceMinimum 2 years of project management, customer support training or leadership experienceExperience managing projects, especially with multiple contributors requiredExperience with set-up, configuration, or administration of a of UCaaS, VoIP or SaaS product.Proven team player with strong interpersonal skill Ability to present new ideas and gain consensus with managersWorking knowledge of routers, switches and other network componentsFamiliarity with Microsoft Office Suite or Google Docs8x8 is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.For 8x8 jobs located in the US: 8x8 participates in the E-Verify program.View the Participant Poster in English - Espa--ol.View the Right to Work Poster in English - Espa--ol.We also provide reasonable accommodation to individuals with disabilities in accordance with applicable laws. Learn more or email us at careers@8x8.com (Include "Reasonable Accommodation" in the subject line)For European Job Applicants our Job Applicant Privacy Notice can be found here.

Keywords: 8x8, Minneapolis , Implementation Specialist, Other , Minneapolis, Minnesota

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