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UX Researcher

Company: Horizontal Integration
Location: Saint Paul
Posted on: September 14, 2019

Job Description:

DescriptionPrimary Responsibilities include but are not limited to the following: Translate the product vision, customer and business needs into measurable customer validation activities. Lead usability research studies using a range of moderated and unmoderated methods, to explore and validate assumptions around the customer experience. Lead research strategy efforts for the product team and execute on a variety of qualitative and quantitative research methods (i.e. - usability testing, A-B testing, etc.) Analyze a variety of data and clearly communicate a concise and actionable summary of results. Manage relationship with external partners and software tools, as needed. Lead and support other research team members, as needed. Consult with business or regional stakeholders on benefits, approaches and tools available to support data driven decision making via customer research. Collaborate with UX and Development team members to ensure optimal customer experience and technical feasibility are incorporated into customer validation efforts. Proactively identify and communicate project risks to Product Owner, UX and development team members. Monitor and identify opportunities to improve the customer experience through analytics, call center, competitive analysis and user research. Participate in UX peer reviews and knowledge sharing sessions to ensure quality and consistent experiences across digital products. Ability and willingness to wear multiple hats as needed for success of the team. Respectfully challenge assumptions and engage others in dialogue to define solutions Basic Qualifications Four year degree in Human Factors, Human Computer Interactions, Psychology, Anthropology or equivalent experience in research roles Minimum 3 years experience leading end-to-end research studies, including moderation Minimum 2 years experience working with a variety of prototype fidelities for the purposes of gathering customer feedback Experience working with and managing outside vendors Proficiency with Microsoft Office and PowerPoint for presentations Preferred Qualifications Masters degree in related field Experience conducting research around searching and navigation Usability certification (CUA) Experience with Agile development, including scrum ceremonies Experience with Sketch, InVision, Photoshop or InDesign Familiarity with Dual Track Agile, Lean UX or Design Thinking International research experience Experience in eCommerce, mass merchant or retail environment Strong time management and ability to be self-directed Excellent communication and presentation skills Experience using a variety of usability or A-B testing tools, such as UserZoom, Adobe Target, screen sharing software, etc. Project Management experience #LowHorizontal Integration is proud to be an Equal Opportunity and Affirmative Action Employer. We seek to provide employment opportunities to talented, qualified employees and candidates regardless of race, color, sex/gender including gender identity and/or expression, national origin, religion, sexual orientation, disability, marital status, citizen status, veteran status and /or any other protected class as identified under federal,state or local statute. In addition, Horizontal Integration will provide reasonable accommodations for qualified individuals with disabilities. If you need to request a reasonable accommodation in order to complete the application or interview process, please contact . All applicants applying must be legally authorized to work in the country of employment.

Keywords: Horizontal Integration, Minneapolis , UX Researcher, Other , Saint Paul, Minnesota

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