MinneapolisRecruiter
the smart solution for Minneapolis jobs

Senior Fraud Intake Representative

Company: Mommy Jobs Online
Location: Prior Lake
Posted on: May 19, 2019

Job Description:

Are you looking for a challenging role that includes the convenience of working virtually at home? Are you a reliable, Do the right thing, highly self-motivated individual? Do you genuinely care about helping customers? Then a Virtual Servicing role may be the role for you! These exciting Virtual Servicing positions allow agents to work from the convenience of their own home while offering the opportunity to be part of a high quality servicing environment that is looking to make the customer experience simple, yet effective. The desire to minimize customer effort while showing a high level of passion and energy when problem solving on behalf of the customer will be essential. You will also be asked to assure speedy resolution of issues by using well defined critical thinking skills. Associates will be responsible for primarily fielding inbound calls, answering questions, providing an unmatched customer experience, and handling customer concerns through one call resolution with a focus on protecting our customers from potential fraudulent activities on their account. Associates will also utilize a variety of systems and tools to efficiently analyze and service the needs of the customer and will inform and educate customers to help them make well-informed decisions essential to utilizing their credit card in this ever growing digital world. In addition, listening skills are critical such that effective use of information that is heard is fully leveraged. This role is responsible for complex research and analysis of account activity to assess levels of risk. The successful candidate will take appropriate corrective action through customer contact to verify legitimate usage. He/she will also provide reviews and analysis of risky or exceptional conditions with the goal of helping protect our customers from fraudulent activities on their account. Success in this role require the following: The ability for you to be a passionate customer service advocate with past experiences for you to draw upon Strong time management and multi-tasking skils in a virtual environment Capable of working through changes and challenges by problem solving to achieve the desired result Possess Strong decision making ability and pay close attention to detail High level of autonomy and ethical self-management in a highly audited setting Willingness and acceptance to be nimble when servicing customers Excellent grammar, verbal, and vocal skills Exceptional listening, questioning and call control techniques Knowledge of digital servicing Basic Qualifications: High School Diploma, GED or Equivalent Certification Preferred Qualifications: 2+ years customer service experience in financial services or at least 2 years customer service experience in credit card services 2+ years fraud experience W@H experience and/or HVSS/FDO experience Virtual Servicing Associate (Work at Home) Additional Expectations: Regular and predictable attendance required This role requires a home office environment that is free from background noise, distractions and any activities that could potentially interrupt focus on servicing our customers Ability to sit in front of a PC monitor for extended periods of time A high-speed broadband internet service provider is required in the home office space No dial up or Satellite internet service providers permitted A hardwired internet connection is required upon start to perform the duties of this job The Internet service provider speed/bandwidth must be 3 megabytes per second or higher (minimum required). Please contact your internet service provider for confirmation Please check your internet service provider speed/bandwidth here, http://www.speedtest.net/ The internet connection can only be used for our purposes during your schedule Our ideal candidate should have strong, independent, problem solving skills and should be able troubleshoot technical issues The virtual servicing department operating hours are 8am 12am (7 days a week) The official production schedule that a new employee accepts is based on business need and will be the expected schedule worked unless business needs change in the future. Pay: $16.00 hr To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLrhonda when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Minneapolis , Senior Fraud Intake Representative, Other , Prior Lake, Minnesota

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Get New Handyman Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Saint Cloud
Posted on: 05/22/2019

MJOL Affiliate Marketer
Description: How It Works https://mommyjobsonlineaffiliates.com/home/ Please sign up to register: https://mommyjobsonlineaffiliates.com/join-now/ and follow all detailed instructions on how to create your new Affiliate (more...)
Company: Mommy Jobs Online
Location: Eau Claire
Posted on: 05/22/2019

Hair Stylist / Colorist, up to $17 an hour!
Description: Overview At SmartStyle, you'll have everything you need to be a successful stylist ul li Built-in traffic of more than 5,000 people a day ndash that's like being exposed to an entire town of people (more...)
Company: SmartStyle
Location: Saint Cloud
Posted on: 05/22/2019


Hairdresser, up to $17 an hour! - St. Cloud
Description: Overview At SmartStyle, you'll have everything you need to be a successful stylist ul li Built-in traffic of more than 5,000 people a day ndash that's like being exposed to an entire town of people (more...)
Company: SmartStyle
Location: Saint Cloud
Posted on: 05/22/2019

Customer Experience Associate needed flexible hours (remote)
Description: Customer Experience Associate We are looking for an all-star Customer Experience Associate to join our team. By engaging with customers via email, live chat, and phone, you will gain valuable insight (more...)
Company: MJOL
Location: Eau Claire
Posted on: 05/22/2019

CDL-A Company Driver Job - Eau Claire
Description: Prime, Inc. is hiring experienced and non-experienced drivers to join their nationwide fleet for opportunities in their refrigerated, flatbed, tanker, and intermodal divisions. Company driver and independent (more...)
Company: Prime Inc.
Location: Eau Claire
Posted on: 05/22/2019

Online English Teacher (Saint Cloud,MN)
Description: Are you looking for an opportunity with great support and a flexible schedule Would you like to be a part of a global education platform that positively impacts cross-cultural communication As an Online (more...)
Company: Magic Ears
Location: Saint Cloud
Posted on: 05/22/2019

Property Claim Supervisor
Description: Hastings Mutual is currently looking for a Property Claim Supervisor. The individual in this role will The Property Claim Supervisor will provide coaching, development, supervision, and business result (more...)
Company: Hastings Mutual
Location: Eau Claire
Posted on: 05/22/2019

Security Officer
Description: Professional Security Consultants PSC is conducting interviews to fill an open full time swing shift and part time overnight security officers at Oakwood Mall, located in Eau Claire, WI. br br If (more...)
Company: Professional Security Consultants
Location: Eau Claire
Posted on: 05/22/2019

OTR Truck Driver - Great Pay Plus an Extra $1,000 Per Month - Eau Claire
Description: OTR Truck Driver Opportunity - Earn an Extra
Company: U.S. Xpress
Location: Eau Claire
Posted on: 05/22/2019

Log In or Create An Account

Get the latest Minnesota jobs by following @recnetMN on Twitter!

Minneapolis RSS job feeds