MinneapolisRecruiter
the smart solution for Minneapolis jobs

Customer Support Specialist

Company: Mommy Jobs Online
Location: Minneapolis
Posted on: May 19, 2019

Job Description:

This position is with Mommy Jobs Online, so please visit www.mommyjobsonline.com to apply and get registered on our site directly! Mommy Jobs Online is now seeking Customer Support Specialist that often collaborate with the Sales or Success team on customer issues. Having a good sense of sales opportunities and churn risks is crucial. Our focus is email support. Were not currently doing chat support, and only use phone calls and/or screen shares when an issue cannot be solved efficiently over email. We have a comparatively low ticket volume, with a high proportion of technical tickets and complicated workflow related challenges. Macros / canned responses are an occasional tool, not a crutch. We do a lot of writing. The emphasis is on a consultative approach and providing individualized responses to customers. Were a team of three people and work in a shared ticket queue. Theres no traditional ticket escalation or ticket assignment. If a technical problem cannot be solved internally, we work directly with an engineer. Youll have a high level of independence and responsibility immediately, and be expected to manage your own time. Our main focus is the support ticket queue, but youre also free to create and champion your own side projects (writing new support content, creating a feature proposal for the product team, etc.) Must haves ... Work schedule based in one of the following time zones: US eastern time (UTC-5), UK time (UTC0), Central European time (UTC0) Experience working in a remote environment (communicating asynchronously over slack, zoom, email, etc.) Native-level English proficiency and able to easily communicate with customers over email, chat, and phone Ability to break down complex concepts into concise and well-written content Bonus skills / attributes ... Experience in a field focused on customer / client relationships (e.g. customer support, business development, tutoring, teaching, counseling, sales, account management) Undergraduate degree in computer science or equivalent Junior level experience as a software engineer or web developer Experience writing or formatting online content Strong knowledge of Python Pay: $15.00 per hour / DOE Why work with us? Work remotely and create your own schedule (we believe in trust and autonomy) Enjoy face-to-face time with the whole team on all-expense paid retreats 2x year. Experience building a truly successful SaaS company with a dedicated, small team where you can have a huge impact Above market salary Excellent medical & dental coverage, including 99% paid premiums and HSA option (US residents) Matching 401k (US residents) To Become An Agent Apply at www.mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLROXANNA when you register online. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Minneapolis , Customer Support Specialist, Other , Minneapolis, Minnesota

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Property Adjuster
Description: Summary of Responsibilities: br br Handle moderate to complex property inspections and claims with minimal supervision and guidance from the manager. Utilize current technology
Company: West Bend Mutual Insurance Co.
Location: Eau Claire
Posted on: 05/20/2019

Work from Home - Daily Pay with Benefits
Description: We are currently interviewing people TODAY to work at home. Our home-based company pays
Company: AmeriPlan
Location: Eau Claire
Posted on: 05/20/2019

Income Options
Description: Not satisfied with what you are making now, or retired and need more money Your earnings should reflect the results of your efforts,
Company: Parsons Enterprises
Location: Eau Claire
Posted on: 05/20/2019


CDL A Flatbed and Van Company Drivers
Description: Seeking CDL-A Company DriversHiring for OTR Flatbed and Dry Van Positions 100 No Touch Van Freight Paid Vacation Paid Holidays Health, Dental, Vision InsuranceWhat you can expect as a
Company: Stoughton Trucking
Location: Eau Claire
Posted on: 05/20/2019

CSR Telecommute
Description: Nations Premier Health Programs Company is looking for leaders. We have two positions
Company: AmeriPlan
Location: Eau Claire
Posted on: 05/20/2019

Email Marketing Specialist - (We will train you!
Description: At Mommy Jobs Online our qualified recruiters will enjoy the freedom and profitability of independent recruiting 1099 while benefiting from the tools, branding and support of a national recruiting work (more...)
Company: Mommy Jobs Online
Location: Saint Cloud
Posted on: 05/20/2019

Caregiver
Description: Description CaregiverPrimary Location: United States-WI-WIEau ClaireFunction:Direct Support Professional Caregivers Are you a college student in the Eau Claire area Gain experience for your nursing (more...)
Company: The MENTOR Network
Location: Eau Claire
Posted on: 05/20/2019

Hospital Transcription
Description: We are seeking experienced, dependable speech recognition editors for several accounts. Must have recent speech recognition editing experience. WE HAVE WORK We are primarily seeking MT's with availability (more...)
Company: Mommy Jobs Online
Location: Saint Cloud
Posted on: 05/20/2019

Cust. Serv. home office/telecommute
Description: Dental Plan Company, featured on 60-Minutes and in the Wall Street Journal, and Good Morning America seeks serious and positive
Company: FreedomGoal
Location: Eau Claire
Posted on: 05/20/2019

Home Based Opportunity
Description: This company is the number one health dental savings company in the United States. Established in 1992, we have the hottest health dental savings plans available in the United States today, with virtually (more...)
Company: HealthSavings101
Location: Saint Cloud
Posted on: 05/20/2019

Log In or Create An Account

Get the latest Minnesota jobs by following @recnetMN on Twitter!

Minneapolis RSS job feeds