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Bilingual Medical Scheduler-Somali Language

Company: Minnesota Gastroenterology
Location: Minneapolis
Posted on: February 15, 2019

Job Description:

Key Responsibilities:

  • Receive incoming calls from English and non-English speaking patients or referring clinics and schedule their office visit or procedure appointment.
  • Make outbound calls to schedule English and non-English speaking patients who have been referred to our office for a clinic visit or a procedure.
  • Document patient insurance information.
  • Monitor database folder in NextGen Electronic Health Record.
  • Data entry of referrals into NextGen Electronic Health Record.
  • Contact referring providers for clarification of referral orders.
  • Contact English and non-English speaking patients to re-schedule appointments when needed.
  • Monitor the after hours cancellation voice mailbox and return calls left in the central mailbox.
  • Monitor the Contact Us folder and return phone calls to English and non-English speaking patients.
  • Print and send letters to patients and referring providers.
  • Coordinate interpreters for scheduling purposes and appointments.
  • Provide EXTREME Customer Service to internal and external customers.
  • Other duties may be assigned to meet business needs Supervisory Responsibilities:None Qualification Requirements: In order to perform this job successfully, an individual must be able to perform each essential duty satisfactorily and regular attendance is required. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: High School Diploma or GED is required. Successful completion of 40 hour interpreter training course is required. Associate's degree or higher preferred. Previous customer service experience is required. Certifications/Licenses: Knowledge, Skills and Abilities: Working knowledge of:
    • Customer Service
    • Word processing and/or other computer applications
    • Medical Terminology Ability to:
      • Handle a large volume of incoming calls
      • Prioritize work and be detail oriented
      • Multi-task
      • Problem Solve
      • Use active listening skills
      • Work independently as well as in a team environment
      • Communicate effectively verbally and in writing Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to sit for long periods of time and handle heavy phone work. The employee is required to use dexterity of hands and fingers to operate a computer keyboard, mouse and other office equipment. Specific vision abilities required by this job include close vision and ability to adjust focus. Working Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the employee works in a call center environment. The employee is exposed to a computer monitor daily. Employees may be required to travel to other company locations due to staffing and training needs.

        Keywords: Minnesota Gastroenterology, Minneapolis , Bilingual Medical Scheduler-Somali Language, Other , Minneapolis, Minnesota

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