Scheduling Operator (Bilingual English/Spanish or English/Hmong)
Company: West Side Community Health Services
Location: Saint Paul
Posted on: January 15, 2019
Job Details Job Location La Clinica - Saint Paul, MN Position Type Full Time Description TITLE: Bilingual Scheduling Operator STATUS: Non-exempt REPORTS TO: Call Center Supervisor SUMMARY: Schedules patients for medical, dental, mental health, and ancillary services provided at La Clinica, East Side Family Clinic, and McDonough Homes Clinic. ESSENTIAL FUNCTIONS AND DUTIES: Answer inbound calls promptly and in a polite, professional manner. Schedule appointments per scheduling policies/procedures for medical, dental, mental health, and ancillary services provided at La Clinica, East Side Family Clinic, and McDonough Homes Clinic. Obtain and enter accurate demographic information into organization's EHR. Verify insurance and provide information regarding West Side's discount program. Act as a liaison for the patients and the organization by directly calls appropriately and using sound judgment in handling calls, especially with upset patients. Understanding of when to escalate calls to a supervisor or triage nurse. Make outbound calls to reschedule appointments, respond to provider, clinical staff, and Patient Portal requests to call patients. Promptly return voicemails left by patients. Provides patient-focused service and a positive impression of the organization to customers (patients, families, vendors, coworkers) through respectful, courteous and culturally sensitive interactions. Actively participates and works positively, flexibly and cooperatively in a patient care team within and across departments to accomplish the goals of the organization. Demonstrates effective, culturally sensitive communication skills and effectively communicates verbally and in writing with patients, coworkers, and the public. Knows, understands and adheres to organizational policy related to the patient's rights for confidential care. Maintains a favorable working relationship with all other employees to foster and promote a cooperative and harmonious working climate, conducive to employee morale, productivity, efficiency, and effectiveness. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so that swift corrective action can be taken when appropriate. Other duties as assigned. SECONDARY FUNCTIONS AND DUTIES: Works within the scope of the job description and job responsibilities with general direction provided by immediate supervisor. SUPERVISION PROVIDED This position does not contain any supervisory roles. INFECTION CONTROL AND SAFETY PROGRAM RESPONSIBILITY Understands and complies with universal precautions and right to know. Understands and complies with hazardous waste precautions/handling as appropriate TYPICAL WORKING CONDITIONS: Fast-paced clinical environment. Frequent contact with patients/families/visitors. May require sitting for long periods of time; also stooping, bending, stretching. Occasional lifting of up to 30 pounds may be required. Qualifications Knowledge, skills and abilities: Spanish/English or Hmong/English bilingual required; Ability to establish and maintain effective working relationships with patients, co-workers and the public. Ability to communicate effectively verbally and in writing with a variety of people. Skill and manual dexterity to operate a computer keyboard, calculator, telephone, copier, fax, and other equipment as necessary. Knowledge of medical terminology helpful. Ability to handle confidential and sensitive information. Ability to handle a "call center" environment: work quickly and multi-task. Ability to exercise good judgment to handle calls appropriately. EXPERIENCE: High School or GED required. Associate's Degree preferred. One year of experience in customer service and/or related clinical environment; Working knowledge of medical terminology, word processing and computer experience.
Keywords: West Side Community Health Services, Minneapolis , Scheduling Operator (Bilingual English/Spanish or English/Hmong), Other , Saint Paul, Minnesota
Didn't find what you're looking for? Search again!