MinneapolisRecruiter
the smart solution for Minneapolis jobs

Customer Care Representative - Retirement

Company: Transamerica
Location: Saint Paul
Posted on: July 13, 2018

Job Description:

Job Description Summary

As a customer care professional, you receive inbound phone inquiries from our customers. You are responsible for developing internal and external customer relationships by providing understandable, concise, and accurate information through written and oral communication. Service customers using multiple systems, technologies, and the coordination of other functions is required. Your goal each day is to ensure each interaction you have with our customers results in a great and positive experience, turning them into net promoters of Transamerica!

Job DescriptionHere are the core responsibilities expected from our customer care professionals:


  • Provides an excellent customer experience using knowledge of the retirement business to relay information on a variety of complex customer service requests, while focusing on customer satisfaction, quality, and accuracy.
  • Maintains confidentiality of customer and company information.
  • Represents Transamerica with professional pride to internal and external customers.
  • Communicates with customers regarding service request or problems; documents, evaluates and resolves customers inquiries.
  • Thoroughly documents all contacts and conversations; follows up as required.
  • Works with other departments to complete customer requests as needed, and minimize escalations.
  • Gains proficiency in various administration and automated workflow systems.
  • Consistently meets/exceeds set monthly, quarterly, and annual goals as determined by department.
  • Functions within a team based environment, and actively participates in achieving team goals.
  • Follows departmental attendance and schedule compliance policies.

    Qualifications

    In order to join the Transamerica family, we expect our customer care professionals to:

    • Have a high school diploma or equivalent
    • Up to one year experience of contact center and / or customer service experience
    • Fundamental computer knowledge and maneuverability with windows applications

      Our preferred qualifications are:

      • Associates degree
      • General understanding of life and health insurance
      • Knowledge of retirement and annuity investment products

        Behavioral qualifications

        • Excellent verbal and written communication skills
        • Ability to work in a team environment to develop integrity, trust and respect of coworkers at all levels.
        • Ability to maintain confidentiality of customer and company information.

          Our Culture

          At Transamerica we promote a Future Fit mindset. What is a Future Fit mindset?

          • Acting as One fosters an environment of positive collaboration
          • Accountability allows us to own the problem as well as the solution
          • Agility inspires new ideas, innovation and challenges the status quo
          • Customer Centricity encourages an above and beyond approach to our customer

            Working Conditions

            • Normal office environment
            • May work varied shifts

              **Some positions offer Spanish bilingual differential**

              Equal Opportunity Employer:

              Transamerica Life Insurance Company is an Equal Employment Opportunity employer and does not discriminate against any applicant or employee because of age, religion, sex, gender identity, genetic information, race, color, national origin, pregnancy, sexual orientation, marital status, participation in the uniformed services (e.g. U.S. Armed Forces, National Guard), physical or mental disability, or any other status protected by federal, state, or local equal employment opportunities laws.

              Applicants with physical or mental disabilities may be entitled to a form of reasonable accommodation under the Americans with Disabilities Act and certain state and local laws. A reasonable accommodation is a change in the way things are normally done which will insure equal employment opportunity without imposing undue hardship on the Transamerica Companies. Please contact: applicantsupport@transamerica.com if you are a job seeker with a disability, or are assisting someone with a disability, and require assistance to apply for one of our jobs.

              Keywords: Transamerica, Minneapolis, Customer Care Representative - Retirement, Other, Saint Paul, Minnesota

              Click here to apply!

              Didn't find what you're looking for? Search again!


              I'm looking for
              in category
              within


Other Other Jobs


Remote Bilingual Yugoslavian Interpreter
Description: A company that offers transcription services is searching for a person to fill their position for
Company: VirtualVocations
Location: Minneapolis
Posted on: 07/22/2018

Truck Driving Jobs - Real Pay Raise BASE OTR Pay Starts at $.47 CPM with ONLY 6 Mo's Exp.
Description: This Pay Raise Isn't a Fairy Tale. Dart announces a REAL PAY RAISE. This isn't a Fairy Tale - you don't have to have years of experience or worry if you're going to get enough miles. With only 6 months (more...)
Company: Dart
Location: Maple Plain
Posted on: 07/22/2018

Telecommute Bilingual Italian Customer Service Agent
Description: An advertising company has a current position open for a Telecommute Bilingual Italian Customer Service
Company: VirtualVocations
Location: Minneapolis
Posted on: 07/22/2018


Quality Assurance or lead
Description: Healthcare domainHI,Greetings of the day I am Sameer Bhatia from Panacea direct. We have an urgent requirement for a Quality Assurance
Company: Panacea Direct Inc.
Location: Minneapolis
Posted on: 07/22/2018

Telecommute Bilingual Japanese Senior Customer Service Representative
Description: A healthcare company has a current position open for a Telecommute Bilingual Japanese Senior Customer
Company: VirtualVocations
Location: Minneapolis
Posted on: 07/22/2018

Information Security Architect
Description: OverviewThe Information Security Architect is a lead role in the development of Sleep Numbers Information Security capability. This position will define strategy and drive the implementation of solutions (more...)
Company: Sleep Number Corporation
Location: Minneapolis
Posted on: 07/22/2018

Safety and Field Support Specialist
Description: Tennant is a recognized leader in designing, manufacturing and marketing solutions for industrial and commercial markets, with more than 820 million in annual revenues. With a vision to become a global (more...)
Company: Tennant
Location: Minneapolis
Posted on: 07/22/2018

At Home Reps Needed - FT or PT
Description: Solid 24 year old company is seeking individuals with a desire to
Company: AmeriPlan USA
Location: Minneapolis
Posted on: 07/22/2018

CDL A Truck Driver - HOME DAILY & Earn Top Pay!
Description: Are you looking for more home time Get HOME DAILY and earn TOP DRIVER PAY with this great local opportunity at Dart. Plus, stay with Dart and receive our NEW Loyalty Bonus that keeps on giving Because (more...)
Company: Dart
Location: Chaska
Posted on: 07/22/2018

Childcare Professional - Part-Time and Full-time Babysitting
Description: Do you love working with children Do you want a flexible opportunity that
Company: UrbanSitter
Location: Champlin
Posted on: 07/22/2018

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn

Get the latest Minnesota jobs by following @recnetMN on Twitter!

Minneapolis RSS job feeds