Security Ambassador - Part Time
Company: Mayo Clinic
Location: Mankato
Posted on: November 18, 2023
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Job Description:
Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care
provider according to U.S. News & World Report. As we work together
to put the needs of the patient first, we are also dedicated to our
employees, investing in competitive compensation and comprehensive
benefit plans - to take care of you and your family, now and in the
future. And with continuing education and advancement opportunities
at every turn, you can build a long, successful career with Mayo
Clinic. You'll thrive in an environment that supports innovation,
is committed to ending racism and supporting diversity, equity and
inclusion, and provides the resources you need to succeed.
Responsibilities
This role represents Mayo Clinic as one of the first contact points
a patient or visitor will encounter upon arriving to campus and
serves as a critical team member in facilitating patient & visitor
visits. The Security Ambassador demonstrates professionalism,
effective communication and listening skills, empathy, and ability
to effectively interact with patients, visitors, family members,
staff and others who may present to Mayo Clinic. The Security
Ambassador will establish and maintains a courteous, respectful,
and helpful demeanor while assisting and engaging with patients,
visitors, and other Mayo Clinic personnel. In addition to providing
overall presence, the Security Ambassador will verify patient
appointments, communicate with colleagues within the practice to
gather appointment details, understand and enforce the
institutional visitor policy, following designated screening script
and process flows, enforce entrance utilization via the use of
related visitor management equipment and any related policies (ex:
masking, badging), and may greet patients and visitors and assist
in navigation. The Security Ambassador primarily works at patient
designated buildings/entrances to ensure policy enforcement and to
monitor patient and visitor flow within the building. Job
responsibilities also include remaining calm and composed during
stressful situations and effectively de-escalating conflict or
stressful situations (by use of AVADE, Verbal Judo, SIRA training).
This role may have view only access to the electronic medical
record to support verifying information. This role may interact
with various security technologies, such as visitor management
system and passive weapons detection system. This position will be
required to work varied hours, which may include days, evenings,
days/evenings, holidays and/or weekend with rotating days off.
This vacancy is not eligible for sponsorship/ we will not sponsor
or transfer visas for this position.
Qualifications
Qualifications:
A high school diploma/GED required. Two years of previous customer
service experience in healthcare, hospitality, or service industry
required.
Additional Qualifications:
Demonstrated problem-solving and critical thinking skills. Evidence
of conflict management and resolution skills, ability to pass
training in AVADE, Verbal Judo and/or SIRA training. Demonstrates
understanding and use of software programs and security related
equipment.
License or Certification:
Must complete training in Verbal Judo, and AVADE - within 6 months
of hire.
Exemption Status
Nonexempt
Compensation Detail
$16.38 - $21.30 / hour
Benefits Eligible
No
Schedule
Part Time
Hours/Pay Period
48
Schedule Details
Days/Evenings
Weekend Schedule
Every other weekend
International Assignment
No
Site Description
Just as our reputation has spread beyond our Minnesota roots, so
have our locations. Today, our employees are located at our three
major campuses in Phoenix/Scottsdale, Arizona, Jacksonville,
Florida, Rochester, Minnesota, and at Mayo Clinic Health System
campuses throughout Midwestern communities, and at our
international locations. Each Mayo Clinic location is a special
place where our employees thrive in both their work and personal
lives. Learn more about what each unique Mayo Clinic campus has to
offer, and where your best fit is.
Affirmative Action and Equal Opportunity Employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic
is committed to creating an inclusive environment that values the
diversity of its employees and does not discriminate against any
employee or candidate. Women, minorities, veterans, people from the
LGBTQ communities and people with disabilities are strongly
encouraged to apply to join our teams. Reasonable accommodations to
access job openings or to apply for a job are available.
Recruiter
Stephanie Brackey
Keywords: Mayo Clinic, Minneapolis , Security Ambassador - Part Time, Other , Mankato, Minnesota
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