Customer Experience Specialist - Minneapolis/St. Paul, MN - Onsite
Company: Delta Airlines
Location: Minneapolis
Posted on: November 18, 2023
|
|
Job Description:
United States, Minnesota, Minneapolis Reservations & Cust. Care
06-Nov-2023 Ref : 23037 How you'll help us Keep Climbing (overview
& key responsibilities) Delta Air Lines is the most awarded airline
for customer satisfaction. We are looking for Customer Experience
Specialists to join our high-energy call center environment. As a
member of our Reservations team, you will join a service and
sales-focused team passionate about listening to, caring for, and
connecting with customers. In this role, you will answer calls in
an efficient, courteous, and accurate manner, while assessing
customer needs and offering solutions and additional products.
Ideal candidates have the desire to make our customer's travel not
only outstanding but memorable. HOW YOU'LL CONNECT OUR CUSTOMERS TO
THE WORLD In our fast-paced environment, you will connect with
customers and build an experience where they feel heard,
understood, and meaningful, which is accomplished by: Optimally
listening Quickly identifying and owning customer issues Actively
search for solutions to problems Making quality decisions Attention
to detail Interacting with a globally diverse group of customers
and colleagues Specialists consistently sell travel-related
services, including car rental and credit card vendor partner
products. Specialists must understand and adhere to all Delta and
U.S. Department of Transportation (DOT) compliance requirements.
There are future opportunities to advance to specialty teams that
respond to customer concerns or resolve complex international
ticketing issues. As Delta continues to offer new ways for our
customers to connect with us, Specialists may assist customers via
Twitter, Facebook, or other emerging social media platforms. Take a
look at Delta---s behind the scenes Customer Experience Specialist
Job preview here . The starting pay for Customer Experience
Specialists is $18.90 per hour. Additional pay increases occur
regularly through 10.5 years to the current max of $35.26 per hour.
Benefits and Perks to Help You Keep Climbing Our culture is rooted
in a shared dedication to living our values --- Care, Integrity,
Resilience, Servant Leadership, and Teamwork --- every day, in
everything we do. At Delta, our people are our success. At the
heart of what we offer is our focus on Sharing Success with Delta
employees. Exploring a career at Delta gives you a chance to see
the world while earning great compensation and benefits to help you
keep climbing along the way: Competitive salary, industry-leading
profit sharing, and 401(k) with generous direct contribution and
company match Comprehensive health & wellness benefits including
medical, dental, vision, short/long term disability and life
benefits Paid training includes instruction, observation, exams and
performance measures Domestic and International Flight privileges
for employees and eligible family members Career development
programs are available for your long-term career goals Exclusive
access to 12 free mental health counseling sessions per year for
employees and their household members What you need to succeed
(minimum qualifications) Possesses a High School diploma, GED or
High School Equivalency. Embraces diverse people, thinking and
styles. Consistently prioritizes safety and security of self,
others, and personal data. Is at least 18 years of age and has
authorization to work in the United States. New hires are flexible
in working PM shifts with 2 consecutive days off which will likely
be offered midweek. Digital literacy in navigating web-based and
airline-specific software applications, emails, instant messaging,
and internet searches. Demonstrate clear, cheerful, and courteous
verbal and written communication using appropriate grammar, tone,
and pronunciation. Reliable and committed by maintaining excellent
attendance, performance, self-motivation and goal attainment.
Demonstrates that privacy is a priority when handling personal
data. What will give you a competitive edge (preferred
qualifications) One year of experience working in sales, and at
least one year of experience providing customer service. Spanish
language fluency. Delta periodically opens internal bilingual
positions (with associated pay increase) to current Customer
Experience Specialists, so we would like to know if you are
potentially eligible and interested in this position.
Keywords: Delta Airlines, Minneapolis , Customer Experience Specialist - Minneapolis/St. Paul, MN - Onsite, Other , Minneapolis, Minnesota
Click
here to apply!
|