IT Endpoint Coordinator
Company: Firsttek Inc
Location: Mankato
Posted on: May 27, 2023
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Job Description:
Skills:Required
ADMINISTRATION/COMPUTER
ANALYTICAL/TECHNICAL
Duties:Position Overview: Endpoint Specialists act as the primary
customer liaison for all moves, adds and change requests to the
workstation environment at Client. Responsibilities include
coordinating the ordering, configuration, installation, and removal
of all computers, printers, copiers, and related peripheral
equipment on Client campuses. Work directly with customers to
evaluate needs pertaining to new requests for services; preferred
configuration of devices; inquiries on products and orders; and/or
returns for product that has been ordered, but no longer needed.
Gather, document, and evaluate specific customer requirements in
order to ensure product order is accurate, complete, and will
support the customer's needs. Acting on behalf of the customer,
order electronic equipment within Lawson, identify and troubleshoot
any ordering issues, and engage senior work unit personnel and / or
Supply Chain Management staff to resolve any issues, keeping the
customer up to date on order status. Excellent interpersonal
communication and effective time management skills in order to
deliver outstanding customer service in a team-based environment.
Project management proficiencies of effectively evaluating process
improvement opportunities in regard to equipment order lifecycle;
thorough documentation of work; and the ability to document and
communicate concepts and procedures such as hardware and software
requirements, purchase requisition information, moves/adds/changes
coordination/scheduling, and other various workflows in a clear,
concise, easy-to-understand manner for a large and diverse customer
base.
Education:Minimum Education and/or Experience Required: High School
/ GED with 4 years of experience in project coordination, order
fulfillment, or customer service role, OR Associate's degree with 2
years of experience in project coordination, order fulfillment, or
customer service role. Or Bachelor's degree and excellent computer
troubleshooting and problem solving skills.
Keywords: Firsttek Inc, Minneapolis , IT Endpoint Coordinator, Other , Mankato, Minnesota
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