Front Desk Supervisor
Company: Westin Minneapolis
Location: Minneapolis
Posted on: March 19, 2023
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Job Description:
About Us:
Located in the heart of bustling downtown Minneapolis, the Westin
makes its home in the iconic Farmers & Mechanics Bank building,
which is on the National Registrar of Historic Buildings. Built in
the Streamline style of the late Art Deco period, the Westin
features the original 34ft. vaulted bank lobby, marble staircase,
grandiose chandeliers, and wooden reliefs each representing the
leading industries in Minnesota during the mid-20thcentury. The
6,400 square-foot walnut paneled lobby is home to the 200 seat
B.A.N.K. Restaurant. A seamless integration of contemporary
convenience and historic significance, our 214 guest rooms boast an
intriguing combination of sophistication and rejuvenation.
As a company we offer associates a wide array of benefits including
medical, dental, vision, and 401K. As a property, our fringe
benefits include discounted parking passes and Metro Cards, company
sponsored associate events, and access to incredible hotel
discounts worldwide. Apply today learn more about joining our
Westin family!
Don't meet every single requirement of this job? Studies have shown
that women and people of color are less likely to apply to jobs
unless they meet every single qualification. At HEI we are
dedicated to building a diverse and inclusive workplace, so if
you're excited about this role but your experience doesn't align
perfectly with every qualification in the job description, we
encourage you to still send in your information. You may be the
perfect candidate for this or for other roles within our
organization!
We value U.S. military experience and invite all qualified military
candidates to apply.
Overview:
Assist the Front Office Manager in managing the Front Office
operations to achieve customer satisfaction, quality service and
compliance with corporate/franchise policies and procedures while
meeting/exceeding financial goals. Ensure that the arrival,
departure, and any other guest contact experience are conducted in
an efficient and friendly manner.
Responsibilities:
Communicate effectively both verbally and in writing to provide
clear direction to staff. Assign and instruct guest service agents
in details of work. Observes performance and encourages
improvement.Greet guests immediately with a friendly and sincere
welcome. Use a positive and clear speaking voice, listen to and
understand requests, respond with appropriate actions and provide
accurate information such as outlet hours and local
attractions.Promptly complete the registration process by inputting
and retrieving information from a computer system, confirming
pertinent information including number of guests and room rate.
Promote HEI Hotels and Resorts and brand-specific marketing
programs. Make appropriate selection of rooms based on guest needs.
Code electronic keys. Nonverbally confirm the room number and rate.
Provide welcome folders containing room keys, certificates, coupons
and refreshment center keys as appropriate. Close out guest
accounts at time of check out.Verify and imprint credit cards for
authorization using electronic acceptance methods. Handle cash,
make change and balance an assigned house bank. Accept and record
vouchers, traveler's checks and other forms of payment. Perform
accurate moderately complex arithmetic functions using a
calculator. Post charges to guest rooms and house accounts using
the computer.Promptly answer the telephone using positive and clear
voice. Input messages into the computer. Retrieve messages and
communicate the content to the guest. Retrieve mail, small packages
and facsimiles for customers as requested.Remain calm and alert,
especially during emergency situations and/or heavy hotel activity,
serving as a role model for clerks and other associates. Resolve
customer complications and complaints by conducting thorough
research of the situation and determining the most effective
solutions. Make decisions and take action based on previous
experience and good judgment, sometimes revising approach to
accommodate unusual situation. Authorize revenue allowances to
remedy problems only after other alternative solutions have been
offered.Communicate both verbally and in writing to provide clear
direction to staff.Comply with attendance rules and be available to
work on a regular basis.Perform any other job related duties as
assigned.
Qualifications:
High school diploma required, college degree preferred.One year
experience in customer service in hospitality or similar
industry.Ability to effectively deal with internal and external
customers, some of whom will require high levels of patience, tact
and diplomacy to defuse anger and collect accurate information and
resolve conflicts.Basic mathematical skills and considerable skill
in the use of a calculator to prepare moderately complex
mathematical calculations without error.Ability to access and
accurately input information using a moderately complex computer
system.Ability to stand, walk and continuously perform behind the
front desk. Ability to observe and detect signs of emergency
situations with or without reasonable accommodation.Ability to
communicate verbally and in writing and prepare complex reports of
room availability and revenues generated.Ability to establish and
maintain effective working relationships with associates, customers
and patrons.Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences,
such as effectively communicating with supervisors, coworkers,
public etc.
Benefits:
HEI Hotels and Resorts is committed to providing a comprehensive
benefit program that offers you choices for your physical, mental
and financial wellness, creating value in your most important
investment - you!For your physical and mental wellness we offer
competitive Medical and Dentalprograms through Anthem Blue Cross
Blue Shield as well asVision insurance programs?through EyeMed.?Our
Vacation, Sick and Holiday programs are available for you to
rejuvenate with time off. For your financial wellness, HEI provides
a wide array of coverage, including Supplemental, Spousal and Child
Life insurance as well as Short and Long-Term Disability plans. Our
401(k) Savings Plan with matching funds, and discounts through our
'YouDecide' and Hotel Room Discount programs provide additional
incentives for choosing HEI as the employer of your future.
Specific details and eligibility of these programs vary by location
and employment status. Work today, get paid today! We proudly
partner with DailyPay, a voluntary benefit that allows our
associates access to their earnings when they want them. HEI Hotels
and Resorts is an equal opportunity employer. We evaluate qualified
applicants without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, veteran
status, and other legally protected characteristics.
Keywords: Westin Minneapolis, Minneapolis , Front Desk Supervisor, Other , Minneapolis, Minnesota
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