Front Desk Supervisor
Company: Wissota Hospitality
Location: River Falls
Posted on: January 27, 2023
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Job Description:
Job DescriptionJob SummaryThe Guest Services Supervisor assists
in supervising guest services operations and team members. The
Guest Services Supervisor is responsible for establishing a
positive work environment, delivering exceptional guest service and
administering policies and procedures established by the company
and the hotel brand.Essential Duties and ResponsibilitiesPerforms
all duties of a Guest Services RepresentativeRegisters and
processes guests upon arrival and departureDemonstrates and
provides exceptional guest service to all hotel guestsDemonstrates
telephone courtesy and professionalismMaintains personal
connections with guests and clients to encourage guest
loyaltyAssists in supervising guest services department with
efforts relating to recruitment, orientation, training and
schedulingUses appropriate selling techniques to maximize revenue
and occupancyDemonstrates a working knowledge of all services and
facilities of the hotel and local areaAssists in reviewing and
approving billing accounts and department reportingAssists in
maintaining product and service quality standards by investigating
complaints and initiating corrective actionMaintains clean and
professional appearance of public areas and hotel officePerforms
additional responsibilities as assigned by
leadershipQualificationsStrong interpersonal and communication
skillsStrong organizational skills and attention to detailAbility
to handle stressful situations with poise and professionalismStrong
leadership and a professional imageConduct work-related functions
in a professional mannerCompany DescriptionHi! We are Scott and
Alexa Eickschen. Owners of Wissota Hospitality. Our main focus is
on our team's overall wellbeing and happiness. We believe in
work-life balance. Unlike other hospitality companies we set
time-off expectations and will always prioritize your mental health
and happiness above everything else. By valuing our team we find
that the property success comes as a result. When you work for
Wissota Hospitality you are family.by Jobble
Keywords: Wissota Hospitality, Minneapolis , Front Desk Supervisor, Other , River Falls, Minnesota
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here to apply!
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