Claims Resolution Specialist

Company: Koozie Group
Location: New Ulm
Posted on: January 27, 2023

Job Description:

Want to be a part of an exciting CSR Team? Do you enjoy a fast-paced work environment with the opportunity to grow? Do you have the desire to learn about the promotional products industry in order to assist our customers? If you answered yes to any of these questions, keep reading!

Reasons why joining Koozie Group is a GREAT idea:

• People First culture
• Full benefits (medical, dental, vision, life insurance, 401K)
• PTO
• Tuition reimbursement
• Continuous advancement opportunities
• Family-friendly environment that harbors teamwork
  
  Job Summary:
  
  The Claims Resolution Specialist is responsible for researching errors/issues on shipped orders. He/she will then negotiate a credit, replacement, or decline requests for credit based on research findings per each case. This position supports the organization by providing accurate and timely resolutions to customers ensuring that we repair any mistakes, and apply if necessary, a concession to the satisfaction of our customers.
  
  Responsibilities:
  
  • Research/Investigation - Research current systems and other related items to identify the cause.
  • Adjustments - issue credits/discounts and accurately enter information into order management system.
  • Communication with customers via email/phone calls - working with customer to identify the issue and work on a resolution
  • Generating Replacement Orders - supply accurate and concise information for replacement orders.
  • Special projects as needed
  • Other duties as required
    
    Qualifications:
    
    • High School Diploma or equivalent
    • 1-3 years in a customer service environment preferred
    • Proficiency using a computer and associated software
    • Strong verbal and written communication skills
    • Experience using order management systems such as Oracle and/or Salesforce
    • Proficiency in Microsoft Office Suite
    • Possesses good problem solving skills, and is detail oriented
    • Proven ability to work well under pressure to meet order deadlines
    • Excellent attention to detail
    • Ability to multitask & focus on multiple issues at once
    • 
      Excellent customer service skills and ability to de-escalate situations
      
      
      
      Are you ready for the next step in your career? Are you ready to join a group of people who are empowered to innovate, inspire and to deliver amazing customer experiences? Apply today to join an incredible work environment characterized by caring interactions that deliver a family atmosphere and a stellar customer service experience!
      
      Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm to Keep the Good Going, you will find your way at Koozie Group.
      
      Koozie Group is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, age, sex (including pregnancy, childbirth, or related medical conditions), gender, marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Koozie Group also prohibits harassment of applicants and employees based on any of these protected categories.
      
      In compliance with the Americans with Disabilities Act, Koozie Group will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Associated topics: adjuster, automobile, bodily, casualty, claim, claimant, insurance adjuster, insurance examiner, investigation, title examiner

Keywords: Koozie Group, Minneapolis , Claims Resolution Specialist, Other , New Ulm, Minnesota