Customer Service Support Lv1
Company: TechDigital Corporation
Posted on: January 27, 2023
The Customer Service Support 1 Customer Enabling will support
routine customer enabling activities of the order management
process and will help execute well established customer service
activities with regards to order intake, confirmation, processing,
and fulfillment. In this role, you will assist in achieving
streamlined and optimized internal processes that promote a
seamless customer experience.
*Assist in identifying potential obstacles in the order management
internal process and work with other functions and customer facing
customer service representatives to take corrective actions as
directed.*Assist in updating internal stakeholders on order status
and any issues.*Support the generation of order related documents
as outlined in established processes.*Support resolution for simple
administrative or clerical process issues that follow already
defined procedures related to order confirmation, processing and
fulfillment.*Support simple customer orders to confirm credit,
contract, pricing, stock allocation, and transportation
availability alignment.*Follow standard procedures regarding order
status, invoices, contract balances and share information needed to
complete an order to customer facing customer service
representatives.*Handle moderately complex clerical,
administrative, technical or customer support issues under general
supervision, while escalating more complex issues to appropriate
staff. *Other duties as assigned**Minimum Qualifications*High
school diploma, secondary education level or equivalent*Two years
of related work experience.**Preferred Qualifications*
"Performs administrative or clerical duties in support of our
corporate credit card administration process and procedures.
Completes tasks using complex procedures, may escalate issues that
deviate from established procedures and regularly makes decisions
to resolve moderately complex issues. Applying complex procedures
under limited oversite, prepares, maintains, monitors and emails
various required documentation related to corporate travel and
purchase card administration. Examples includes:
Emailing application information to U.S. and Canadian users based
on specific criteria
Follow-up on applications in process or not started
Verify\Audit application requirements for accuracy
Add/delete/modify credit card user information based on a ticketing
request system and audit results
Regularly is exposed to personal/private information and required
to follow all necessary privacy and cybersecurity policies.
Follow all necessary Record Inventory Management (RIM) retention
Respond to inquiries. Perform customer service duties in support of
the above via email/instant messaging. This may include answering
customer questions, working with users to resolve issues, acting as
liaison between users and Banking Customer Care "
Schedule: Monday through Friday 8:00-5:00 PM, 1 hour lunch break;
40 hours per week. No overtime available.
Training will be on-site for 2 weeks and has the opportunity to be
remote after training, laptop will be provided.
Keywords: TechDigital Corporation, Minneapolis , Customer Service Support Lv1, Other , Wayzata, Minnesota
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