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Customer Service Support Lv1

Company: TechDigital Corporation
Location: Wayzata
Posted on: January 27, 2023

Job Description:

The Customer Service Support 1 Customer Enabling will support routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing, and fulfillment. In this role, you will assist in achieving streamlined and optimized internal processes that promote a seamless customer experience.
*Assist in identifying potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions as directed.*Assist in updating internal stakeholders on order status and any issues.*Support the generation of order related documents as outlined in established processes.*Support resolution for simple administrative or clerical process issues that follow already defined procedures related to order confirmation, processing and fulfillment.*Support simple customer orders to confirm credit, contract, pricing, stock allocation, and transportation availability alignment.*Follow standard procedures regarding order status, invoices, contract balances and share information needed to complete an order to customer facing customer service representatives.*Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff. *Other duties as assigned**Minimum Qualifications*High school diploma, secondary education level or equivalent*Two years of related work experience.**Preferred Qualifications*

Essential Duties/Responsibilities:
"Performs administrative or clerical duties in support of our corporate credit card administration process and procedures. Completes tasks using complex procedures, may escalate issues that deviate from established procedures and regularly makes decisions to resolve moderately complex issues. Applying complex procedures under limited oversite, prepares, maintains, monitors and emails various required documentation related to corporate travel and purchase card administration. Examples includes:

Emailing application information to U.S. and Canadian users based on specific criteria
Follow-up on applications in process or not started
Verify\Audit application requirements for accuracy
Add/delete/modify credit card user information based on a ticketing request system and audit results
Regularly is exposed to personal/private information and required to follow all necessary privacy and cybersecurity policies.
Follow all necessary Record Inventory Management (RIM) retention policies.
Respond to inquiries. Perform customer service duties in support of the above via email/instant messaging. This may include answering customer questions, working with users to resolve issues, acting as liaison between users and Banking Customer Care "

Schedule: Monday through Friday 8:00-5:00 PM, 1 hour lunch break; 40 hours per week. No overtime available.

Training will be on-site for 2 weeks and has the opportunity to be remote after training, laptop will be provided.

Keywords: TechDigital Corporation, Minneapolis , Customer Service Support Lv1, Other , Wayzata, Minnesota

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