Scientific Support Specialist

Company: BIO-TECHNE
Location: Minneapolis
Posted on: January 27, 2023

Job Description:

Job DetailsLevelEntryJob LocationMinneapolis, MN - Minneapolis, MNPosition TypeFull TimeEducation LevelBachelor's DegreeTravel PercentageNoneJob ShiftDayJob CategoryCustomer Support/ServiceDescriptionBy joining Bio-Techne, you'll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.Position Summary:We are currently seeking an individual to work as part of a team responsible for delivering exceptional scientific support to customers, providing information in response to Bio-Techne product inquiries or complaints. The Specialist will support Bio-Techne brands including R&D Systems and Tocris and serve as customer contact on technical and service-related problems. The Specialist will demonstrate uses and advantages of company products. The Specialist will work closely with sales, marketing, QA/QC, research and development to address customer concerns.Key Responsibilities:Answer scientific inquiries and troubleshoot complaintsWork on problems of diverse scope where analysis requires evaluation of identifiable factorsDraw upon personal experience of laboratory workKeep up to date on current technology and use of product linesCoordinate Notifications, including Field Notifications, Discontinuations and Product ChangesLiaise with other corporate sites to provide supportLog all customer correspondence in CRMRepresent the company and maintain a professional mannerMaintain training materials and provide product training for new team membersQualificationsEducation and Experience:PhD in a Life Science subject or B.Sc and 3+ years laboratory experienceSignificant laboratory experience, including any of: WB, Flow cytometry, IHC/ICC, ELISA, Protein BiochemistryFluent written and spoken English is essential Why Join Bio-Techne:We offer competitive salaries along with extensive medical, vision, and dental plans for you and your family starting on day one!We invest in our employees' financial futures through 401k matching and an employee stock purchase plan.We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more.We offer employee resource groups, volunteer paid time off, employee events, and charity drives to build a culture of caring and belonging. We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table. Where permitted by applicable law, candidate must have received or be willing to receive an FDA authorized COVID-19 vaccine by date of hire to be considered for this position. Bio-Techne is an E-Verify Employer in the United States.

Keywords: BIO-TECHNE, Minneapolis , Scientific Support Specialist, Other , Minneapolis, Minnesota