Store Lead
Company: Guitar Center
Location: Minneapolis
Posted on: January 27, 2023
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Job Description:
POSITION OVERVIEW: Guitar Center embodies the world of
creativity and music by encouraging staff to find their own
individual sound. Our mission is to develop and nurture lifelong
musicians and make a difference in the world by enabling musicians
and non-musicians alike to experience the joy that comes from
creating music. We believe in creating inclusive environments that
put our customers first all the while fulfilling our mission.As our
Store Lead, a junior member of the store leadership team, you will
be responsible for providing guidance and assistance to other store
associates. In addition, you will maintain strong individual sales
performance levels, and assists with merchandising and operational
tasks to help the store deliver the best possible customer
experience. This is an entry level management position to serve as
a steppingstone and growth opportunity into a future store
leadership role.A few special characteristics that make our Store
Lead successful : Collaboration : Able to develop cooperation and
teamwork while participating in a group, working toward solutions
which generally benefit all involved parties. Good team player,
able to build good working relationships with others. Customer
Focus : Understands customer service principles, and able to
provide an excellent customer experience. Able to connect with
customers in a meaningful way. Is approachable, genuine,
knowledgeable, encouraging, passionate, and committed to helping
customers. Able to step in to handle customer service issues.
Initiative : Able to identify opportunities & issues and follow
through on work activities to capitalize or resolve them. Able to
learn quickly and take positive action without being requested to
do so. Able to develop knowledge and skills including product,
store operations, sales and leadership. Organizational Skills: Able
to utilize time, energy, and resources to stay on track and achieve
goals. Able to adhere to a systematic course of action to achieve
an objective. Able to multitask and pay strong attention to detail
in a fast-paced & high-urgency environment. Able to complete tasks
thoroughly in a timely manner. Selling: Able to work through GC
certification program to gain a base understanding of products and
sales techniques. Technology Skills : Able to navigate and learn
new technology and retail systems, equipment, and computer programs
needed to fulfill communication, customer service, and business
needs & expectations. As our Store Lead, you will: Provide sales
and operational guidance and assistance to other store associates
with a focus on delivering the best customer experience Drive
company sales initiatives Establish and maintain strong individual
sales performance as a sales individual contributor and as a Lead
to mentor and guide fellow associates Assist with the execution of
all operational tasks to ensure the store is ready to conduct
business. Including but not limited to; merchandising, product
fulfillment on sales, functionality of displays, accurate pricing
of inventory, shipping and receiving, and cycle counting. Perform
open and closing duties as required and scheduled by Management New
hire training for Sales and Operations support staff Operate as
Manager in Charge in the absence of store leadership team
Requirements: High School Diploma or GED equivalent 3+ years of
directly relevant work experience in a retail or sales environment
Able to work independently, prioritize responsibilities and
multi-task with an appropriate level of urgency Able to lift weight
of up to 25 pounds Preferences: Solid working experience with the
Microsoft Office suite (Word, Excel, PowerPoint, Outlook);
proficiency strongly preferred (pivot tables, macros, formulas,
v-lookups, etc.). Lead, supervisory or management experience
Intermediate knowledge of Musical Instruments sold within Guitar
Center (Guitars, Drums, Tech, etc.)Guitar Center is an Equal
Opportunity Employer and provides fair and equal employment
opportunity to all employees and applicants regardless of race,
color, religion, gender, sexual orientation, gender identity,
national origin, age, disability, veteran status or any other
protected status prohibited under Federal, State, or local laws.
All employment decisions are based on valid job related
requirements.If you are a qualified individual with a disability or
a disabled veteran and are unable or limited in your ability to use
or access our website, you may request a reasonable accommodation
to express interest in a specific opening. You can request
reasonable accommodation by sending an email to Job Types:
Full-time, Part-timeBenefits: 401(k) Dental insurance Flexible
schedule Health insurance Paid time off Vision insuranceShift: 8
hour shiftWork Location: One location
Keywords: Guitar Center, Minneapolis , Store Lead, Other , Minneapolis, Minnesota
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