Guest Service Aide
Company: Marriott International
Posted on: January 27, 2023
Job Number 22217382Job Category Rooms & Guest Services
OperationsLocation JW Marriott Minneapolis Mall of America, 2141
Lindau Lane, Bloomington, Minnesota, United States VIEW ON
MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type
Non-ManagementJOB SUMMARYGreet and escort guests to rooms. Open
doors and assist guests/visitors entering and leaving property.
Inform guests of property amenities, services, and hours of
operation, and local areas of interest and activities. Identify and
explain room features to guests (e.g., use of room key, mini-bar,
ice and vending areas, in-room safe, valet laundry services).
Transport guest luggage to and from guest rooms and/or designated
bell area. Assist with luggage storage and retrieval. Assist
guests/visitors in and out of vehicles, including assisting guests
with loading/unloading luggage. Supply guests with directions.
Arrange transportation (e.g., taxi cab, shuttle bus,
limousine/sedan service) for guests/visitors, and record advance
transportation request as needed. Communicate parking procedures to
guests/visitors.Follow all company policies and procedures, and
report accidents, injuries, and unsafe work conditions to manager.
Maintain awareness of undesirable persons on property premises.
Ensure uniform and personal appearance are clean and professional
and maintain confidentiality of proprietary information. Welcome
and acknowledge all guests, anticipate and address guests' service
needs, assist individuals with disabilities, and thank guests with
genuine appreciation. Speak with others using clear and
professional language, and answer telephones using appropriate
etiquette. Develop and maintain positive working relationships with
others. Comply with quality assurance expectations and standards.
Read and visually verify information in a variety of formats (e.g.,
small print). Move at a speed required to respond to work
situations (e.g., run, walk, jog). Stand, sit, or walk for an
extended period of time or for an entire work shift. Move, lift,
carry, push, pull, and place objects weighing less than or equal to
50 pounds without assistance and objects weighing in excess of 75
pounds with assistance. Move over sloping, uneven, or slippery
surfaces as well as up and down stairs and/or service ramps. Reach
overhead and below the knees, including bending, twisting, pulling,
and stooping. Perform other reasonable job duties as requested by
Supervisors.Marriott International is an equal opportunity
employer. We believe in hiring a diverse workforce and sustaining
an inclusive, people-first culture. We are committed to
non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.
Marriott International considers for employment qualified
applicants with criminal histories consistent with applicable
federal, state and local law.Marriott International portfolio of
brands includes both JW Marriott and Marriott Hotels.Marriott
Hotels, Marriott International's flagship brand with more than 500
global locations, is advancing the art of hosting so that our
guests can travel brilliantly. As a host with Marriott Hotels, you
will help keep this promise by delivering premium choices,
sophisticated style, and well-crafted details. With your skills and
imagination, together we will innovate and reinvent the future of
travel.JW Marriott is part of Marriott International's luxury
portfolio and consists of more than 80 beautiful properties in
gateway cities and distinctive resort locations around the world.
JW believes our associates come first. Because if you're happy, our
guests will be happy. It's as simple as that. Our hotels offer a
work experience unlike any other, where you'll be part of a
community and enjoy a true camaraderie with a diverse group of
co-workers. JW creates opportunities for training, development,
recognition and most importantly, a place where you can really
pursue your passions in a luxury environment. Treating guests
exceptionally starts with the way we take care of our associates.
That's The JW Treatment---.
Keywords: Marriott International, Minneapolis , Guest Service Aide, Other , Minneapolis, Minnesota
Didn't find what you're looking for? Search again!