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Senior Business Process Specialist- Hybrid/Remote

Company: Be The Match
Location: Minneapolis
Posted on: January 27, 2023

Job Description:


Apply on laptop or desktop computer.

The senior business process specialist will represent the business (vertical) interests in a large-scale, enterprise-wide business process and technology program. This is an operational role that combines domain experience with technical acumen. The candidate does not have to have experience in every business process area but needs to recognize who the right resources, gain the right inputs and assist with critical decision making. This position can be remote (US) or hybrid. #LI-Remote #LI-Hybrid

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  • Act on behalf of and as a liaison to business leadership
  • Provide visibility and awareness to requirements, process changes, process designs, etc.... to business leadership prior to approval
  • Regularly connect with the appropriate business leadership to gain insight on vision for their teams' work
  • Ensure process and technology solutions align with desired business impact and value
  • Support SMEs in the articulation of business requirements
  • Approve business requirements and solution & process designs
  • Partner with other project roles to identify business process impacts; work with businesses to update and approve process changes
  • Identify UAT testers and ensure they are prepared for their role; partner with the UAT Lead
  • Ensure project tasks assigned to the business team are completed on time and with quality
  • Identify & oversee Subject Matter Experts (SMEs)
  • Work closely with the Project Manager (PM) to identify key milestones and tasks and create clarity of ownership and accountability
  • Facilitate trade-off conversations (escalate & mitigate) and drive open items to closure
  • Escalate and help resolve business process related issues and risks
  • Ensure individuals are informed, prepared, and able to adopt the changes
  • Provide input to and support delivery of change management and communication plans & deliverables
  • Support communication with the business stakeholders
  • Partner with training and SMEs to ensure staff onboarding materials are complete, including SOP updates


    Knowledge Of:
    • NMDP/Be The Match business processes, policies, and standards as applicable to the business area being represented
    • Identifying and analyzing business and system requirements for a function as part of large-scale project
    • Exposure to analysis strategy setting and implementation of complex, large-scale, cross-functional projects and analyzing business process improvements.

      Ability to:
      • Plan and prioritize tasks, meet deadlines, and respond appropriately to multiple priorities and changing circumstances.
      • Apply critical thinking and exercise independent judgement in performance of duties.
      • Positively challenge ideas, requests, and needs to ensure business value is delivered.
      • Bring diplomacy and tact to difficult situations (i.e., influence and negotiation skills).
      • Work in a complex, high speed, self-correcting environment in search of desirable results under conditions of high uncertainty and high change.
      • Demonstrate exceptional written and verbal communication skills, presentation and facilitation skills and the ability to communicate at all levels of the organization.

        Education and/or Experience:
        • Bachelor's Degree in business, healthcare, or related field preferred. However, upon evaluation, equivalent related experience and/or education may be substituted for degree requirement.
        • Five years of experience working in Be The Match applicable operations
        • Proven track record for recognizing pain points and recommending and implementing solutions

          PREFERRED QUALIFICATIONS: (Additional qualifications that may make a person even more effective in the role, but are not required for consideration)
          • Experience as a Business Lead or Subject Matter Expert in applicable projects or initiatives
          • Experience implementing software as a service business model solution including collaborating closely with operations teams in determining business and technical needs. Ideal candidate understands having a good balance of configurations and customizations to keep maintenance costs reasonable and ensuring the technical solution is scalable and adaptable.
          • Exposure to Business Analysis principles; requirements elicitation and analysis as per International Institute of Business Analysis (IIBA) standards; quality improvement processes; Understanding of Quality Assurance, Project Management and SDLC methodology (e.g., Iterative, Waterfall, Agile) principles.

            Proof of being up-to-date on COVID-19 vaccination, including a booster when eligible, with acceptable documentation is required for employment. NMDP will consider all requests for medical or religious accommodation.

Keywords: Be The Match, Minneapolis , Senior Business Process Specialist- Hybrid/Remote, Other , Minneapolis, Minnesota

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