Guest Service Representative
Company: Coborn's, Inc.
Location: Belle Plaine
Posted on: January 27, 2023
We are hiring for an enthusiastic and friendly Guest Services
Representative who is passionate about providing remarkable guest
service at the Guest Service Counter by offering convenient,
specialty products and services not offered by traditional grocery
retailers (i.e. Money Orders, Western Union, Dry Cleaning, Postage,
etc.). The Guest Services Representative is responsible for
upholding Coborn's high standard of service by supporting the
front-end, as well as the remainder of the store, through cashier
interventions, transaction reversals/corrections, and other unique
transactions (i.e. returns, coupon refunds, exchanges, etc.).
A day in the life of the Guest Service Representative may include
any combination of the below duties (and more!):
Maintain a Say Yes to the Guest attitude by providing remarkable
Perform all front-end functions including, but not limited to:
cashiering, bagging, running money order machines, electronic
payment machines, postal machinery, copies, lottery equipment,
Western Union, bookkeeping, etc.
Assist guests with returned merchandise, overrings, and
Conduct cashier accuracy audits.
Provide low-level troubleshooting and/or inform store management of
problem areas, including: pricing, equipment breakdowns, service
levels and standards, personnel problems, etc.
Provide backup services to employees in all areas of responsibility
including bookkeeping, Guest Services, cashiering, bagging, and
Provide backup to the Guest Service Manager and Senior Guest
Service Manager in his/her absence.
The ideal candidate for this position:
has previous guest service and cashiering experience;
is a self-motivated and enthusiastic people person who is a guest
service rock star;
has excellent communication skills;
has the ability to efficiently and accurately operate multiple POS
systems and accurately handle all forms of payment transactions;
is excellent with multi-tasking
Must be able to work every other weekend and rotating holidays.
Must be able to work a wide variety of shifts based on guest and
This position provides remarkable opportunities for growth
including becoming a Guest Services Manager (Assistant Front End
Manager), Senior Guest Services Manager (Customer Service Manager
or Front End Department Manager), or another retail leadership
At Coborn's, Inc. we go all out to "Be Remarkable". Our culture
celebrates employee ideas and encourages creative innovations.
We're growing, learning, and overflowing with energy. In a dynamic
atmosphere that welcomes diversity, we are investing in our
employees, along with the growth of our company. Join our grocery
teams and connect with guests in a fast-paced retail position with
advancement opportunities where you are encouraged to shine as you
use your guest service skills. If you're friendly and dependable
and you like to work with terrific guests, we'd love to talk about
an opportunity on our team.
Coborn's, Inc. is a fast-growing employee-owned grocery retailer
located in the Midwest . Our grocery store formats include
Coborn's, Cash Wise, Marketplace Foods, Hornbacher's, and we offer
unique online grocery home delivery services through our
CobornsDelivers and Cash Wise Delivers locations. Coborn's, Inc.
also owns and operates liquor stores under the Coborn's Liquor,
Cash Wise Liquor and Captain Jack's brands. Additionally, our fuel
and convenience division, in-house grocery warehouse and
distribution center, in-house Central Bakery, and Tops Cleaners are
significant assets to our operations. We also have a handful of
other retail entities in the markets where the fit is right: Little
Dukes, Holiday Stationstores, Ace Hardware, Caribou Coffee, Dunn
Bros Coffee, Subway and Erbert and Gerbert's.
Our remarkable employees strive to inspire happiness, healthy
living and simplicity one guest at a time. With a vibrant and fun
work environment, ongoing opportunities for career growth, and
generous benefit packages , Coborn's offers a bright future for all
Here's a list of some of the many benefits that we offer to part
time team members:
Holiday and Sunday Premium Pay
Employee Stock Ownership Plan (ESOP)
Additional benefits available based on employment status
Because we value our people and know our employees enjoy shopping
our stores, we offer an employee discount on a variety of private
brand items when employees use their MORE Rewards account at the
checkout of your local Coborn's-owned grocery store.
Because we know everyone needs a coffee break to recharge from time
to time, employees who work in a store with a coffee shop receive a
discount on their purchase!
In addition to this list, we also offer flexible scheduling . We
understand that many of our employees are trying to juggle school,
practice, family time, errands and personal hobbies, all with only
about 16 hours of awake time in a day.
We celebrate a culture of recognition , encouraging employees to
recognize and thank one another for remarkable behavior. We even
have an app for that!
We're always looking for motivated, high-potential employees who
want to be part of our next generation of leaders! There are
opportunities to grow within our company to positions you may not
yet even know exist. Coborn's, Inc. offers a variety of development
programs for employees who want to grow their careers with us.
Finally, we believe that building a team of people with different
backgrounds, beliefs, experiences and perspectives inspires fresh
thinking and opens us up to new possibilities. We are an EEO/AA
Employer - All qualified individuals, including minorities,
females, veterans and individuals with disabilities are encouraged
Keywords: Coborn's, Inc., Minneapolis , Guest Service Representative, Other , Belle Plaine, Minnesota
Didn't find what you're looking for? Search again!