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Inside Customer Support Representative

Company: South Metro Inc
Location: Minneapolis
Posted on: November 26, 2022

Job Description:

Looking to trade your current position for a new opportunity? Doherty Staffing is partnering with a leading manufacturing company in the Midwest. We are looking for candidates for an Inside Customer Support Representative on 1st shift. Compensation for this direct hire opportunity is $20.00-$24.00 per hour, depending on skills and experience. Interested? Read below for more information!

Company Summary
This company serves both commercial and residential customers and offers the largest inventory of construction supplies in the Midwest. All of their employees pride themselves on being hard working, safe, and professional. Whether you need drywall, insulation, acoustical tile, or construction accessories, they've got your jobsite needs covered.

What an Inside Customer Support Representative will do:

  • Ensure over the phone, face to face and written communication with customers represents the company's culture, values, and practices
  • Greet customers warmly and determine problems, orders, or other reason for calling
  • Take orders at the sales counter and over the phone
  • Complete sales orders and tender cash sales
  • Be proficient in product knowledge to assist the customer in buying decisions
  • Actively anticipate customer questions and concerns and create solutions and/or preventative measures Identify and execute on opportunities for up-sell and cross-sell
  • Establish rapport with customers, building long-term, repeat customer relationships
  • Support and work with Outside Sales staff and Branch Manager in managing customer accounts and relationships and developing a plan to assist in sales effort
  • Emphasize product/service features and benefits, quote prices, discuss credit terms, and prepare sales order forms and/or reports
  • Manage customer files
  • Ensure showroom is clean and properly stocked What you need to be an Inside Customer Support Representative:
    • High school diploma or GED
    • Ability to self-manage, show initiative and be proactive
    • Comfortability meeting the public
    • Ability to communicate professionally, both verbally and in writing, to coworkers, customers, and vendors
    • Must be a team player, demonstrate attention to detail and have good organizational skills
    • Exceptional computer skills Add great experience to your resume with this role! Click APPLY NOW to complete our mobile-friendly, online application. For questions or additional details about the Inside Customer Support Representative position, please call or email .

      As an equal opportunity employer, Doherty Staffing Solutions welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you!

      Referrals wanted; earn unlimited $100 rewards!

Keywords: South Metro Inc, Minneapolis , Inside Customer Support Representative, Other , Minneapolis, Minnesota

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