Night Auditor

Company: Great Wolf Lodge- Minnesota
Location: Minneapolis
Posted on: November 26, 2022

Job Description:

At Great Wolf, our *Night Auditor* is responsible for providing nightly Front Desk support and ensures the front office accounting records are accurate on a daily basis.

*Essential Duties & Responsibilities*

* Welcomes guests by greeting, answering questions, responding to requests
* Registers guests by obtaining or confirming room requirements, verifying pre-registration, assigning rooms, obtaining information and signatures, issuing guest room keys
* Establishes credit by verifying credit cards or obtaining cash
* Directs guests to rooms by showing location on resort map
* Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.
* Provides concierge duties to guest by answering any inquiries regarding resort and other services guests may require, such as entertainment, shopping, business, and travel
* Maintains records by entering room and guest account data
* Collects revenue by entering services and charges, computing bills, obtaining payment
* Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements
* Secures guest's valuables by processing lost and found to the housekeeping department
* Prints appropriate reports and distributes to management
* Prints or emails express check out folios to be distributed by security to departures
* Completes Manager on Duty training
* Assists accounting in the completion of researching any out of balance amounts each night
* Batches credit cards and gift cards, researches variance each night
* Ensures operating systems (Micros and OPERA) balance each night
* Researches any balances in PI accounts nightly and checks them in and out each night
* Organizes credit card receipts by type nightly

*Basic Qualifications & Skills*

* High School Diploma (or equivalent education/experience)
* Strong basic math skills (addition, subtraction, division, multiplication)
* Must be flexible regarding schedule, based on business demands
* Previous experience demonstrating strong customer service
* Successful completions of a criminal background check and drug screen

*Desired Qualifications & Skills*

* Previous OPERA experience
* Previous experience balancing financial transactions
* Ability to multi-task and prioritize a variety of tasks with minimal direction
* Proven teamwork skills
* Enthusiastic and energetic
* Excellent communication skills

*Physical Requirements*

* Ability to lift up to 20 lbs.
* Able to sit and/or stand for long periods of time

Job Type: Part-time

Pay: $16.75 per hour

Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Employee assistance program
* Employee discount
* Flexible spending account
* Health insurance
* Health savings account
* Life insurance
* Paid time off
* Parental leave
* Referral program
* Retirement plan
* Vision insurance
Schedule:
* 10 hour shift
* 8 hour shift
* Holidays
* Night shift
* Weekend availability

Ability to commute/relocate:
* Minneapolis, MN 55425: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Hotel experience: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: Great Wolf Lodge- Minnesota, Minneapolis , Night Auditor, Other , Minneapolis, Minnesota