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IT Intern - Help Desk l

Company: Blattner Company
Location: Avon
Posted on: November 26, 2022

Job Description:

Blattner Company is a leading renewable energy contractor and service provider across the United States. Based at headquarters in Avon, Minnesota, the professional services, support and leadership teams provide the support services to Blattner Energy and D.H. Blattner. Blattner is powered by over a century of construction experience and passionate, innovative employees. Along with our project teams, we seek to build a better tomorrow for generations to come.Excited about the chance to join our team and build a rewarding career? Reports to: Supervisor - Help DeskBenefit Classification: Hourly, Non-ExemptEducation Requirements: Pursuing a two-year post-secondary degree in Information Technology or related field.Experience: Previous IT experience with basic technology knowledge required. Previous experience using a ticketing system preferred.Position Summary: Provides end user and project site helpdesk phone support. Initial end user support for desktops, laptops, peripherals, mobile devices, and software. Logs user tickets with detailed troubleshooting steps completed. Assists other IT staff with deployment of patches and other software/OS updates via an automated tool or script when required.Essential Job Functions

  • Serves as the primary IT contact for helpdesk support calls across the entire end user environment.
  • Monitors helpdesk email, tickets & phone line and provides IT support and resolution to end users via the phone.
  • Coordinates day to day help desk ticketing system and works with IT staff to provide end user solutions.
  • Strives to provide first call resolution for all end users. Assists when required with user on-boarding and off-boarding process including AD user account setup and device configuration.
  • Maintains end user documentation, knowledge base and recurring communications to end user community to help achieve first call resolution.
  • Utilizes IT helpdesk & ticketing system to schedule & track requests and tickets.
  • Follows industry and technology trends, keeps current on new hardware and software that may benefit the company. Secondary Job Functions
    • Assists with the administration and support of corporate and project site folder structure/security.
    • Assists with project site equipment setup including laptops and inventory equipment.
    • Assists with project site inventory system and support.Additional Job Functions
      • Assists with special projects as needed.
      • Perform other duties per supervisor's discretion.Knowledge, Skills and Abilities
        • Passion for technology and desire to help user of technology.
        • Knowledge and experience working with and troubleshooting Microsoft Operating Systems, Microsoft Office, and TCP/IP networks and equipment. Knowledge in JD Edwards Enterprise One ERP software.
        • Understanding of tools like Intune, SCCM, and other software/OS management tools.
        • Strong customer service focus and communication skills, with ability to convey technical directions in a way end user can understand and perform.
        • Knowledge of mobile device management for iPhone and iPad.
        • Mac OS knowledge is preferred.
        • Must have the ability to keep information confidential.We are a unique team of talented, passionate and dedicated individuals. Experience the power of Blattner Company.

Keywords: Blattner Company, Minneapolis , IT Intern - Help Desk l, Other , Avon, Minnesota

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