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Customer Support Representative - Start Tomorrow FULL TIME!

Company: FMI
Location: Minneapolis
Posted on: August 7, 2022

Job Description:

Finao Management is an outsourced marketing agency looking for a full-time Entry Level Customer Support Representative to join our Minneapolis office on a permanent basis. You will work with our Marketing Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our client portfolio. This role offers you the opportunity to work in a national firm that offers excellent career progression. Essential Skills:

  • Clear written and verbal communication skills
  • 1+ years of prior experience is preferred
  • Strong relationship management skills
  • Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible
  • Business acumen in the marketing and client relations field is preferred
  • Must understand and comply with applicable regulations and standard operational procedures
  • Must ensure that all transactions are executed properly and meet compliance guidelines Core Responsibilities:
    • Provide high-quality service to each of our clients
    • Maintain client confidentiality at all times
    • Manage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational Procedures
    • Research, follow-up and resolve client inquiries and problems through effective interaction with clients, customers, and product specialists
    • Communicates clearly with staff in a timely and professional manner
    • Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client
    • Verify and maintain data quality Job Requirements:Essential Skills:
      • Clear written and verbal communication skills
      • 1+ years of prior experience is preferred
      • Strong relationship management skills
      • Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible
      • Business acumen in the marketing and client relations field is preferred
      • Must understand and comply with applicable regulations and standard operational procedures
      • Must ensure that all transactions are executed properly and meet compliance guidelines If your background experience and skill set meet the requirements for our Customer Service Representative, apply today!

Keywords: FMI, Minneapolis , Customer Support Representative - Start Tomorrow FULL TIME!, Other , Minneapolis, Minnesota

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