Senior Quality Assurance Administrator
Company: Wells Fargo
Location: Minneapolis
Posted on: August 7, 2022
Job Description:
At Wells Fargo, we are looking for talented people who will put
our customers at the center of everything we do. We are seeking
candidates who embrace diversity, equity and inclusion in a
workplace where everyone feels valued and inspired. Help us build a
better Wells Fargo. It all begins with outstanding talent. It all
begins with you. About this role:Wells Fargo is seeking a Senior
Quality Assurance Administrator...In this role, you will:
- Provide support and scoring guidance quality assurance staff by
answering questions on regulations or compliance, procedures,
policies and First Call Resolution
- Escalate key maintenance errors identified during scoring
process and ensure resolution of same, reviewing programs,
processes, documentation, to ensure compliance with internal
company requirements or government regulations
- Review systems to ensure company standards are met, exceptions
are notated, and issues escalated as necessary
- Assist in development and design of product specific
databases
- Review and score work
- Prepare calibration score and facilitate calibrations across
the team to ensure consistency of quality scores delivered to
clients
- Monitor quality assurance programs and processes to identify
gaps and risk assessment
- Design and conduct training for as needed
- Provide coaching to staff and track performance expectations
and results
- Make final scoring decisions on disputes which impact quality
results
- Interact with staff and business partners to promote team work
and departmental effectivenessSpecific responsibilities may include
the following:
- Evaluate output from the Customer Due Diligence Group which
includes Credit Investigations, Global Sanctions Screening &
Reporting, and Enhanced Due Diligence Center.
- Effectively manage a personal work queue and consistently
deliver error free quality control reviews within SLA.
- Use approved policies and procedures in order to complete
reviews that are clear, concise, and easily understood by due
diligence consultants and leaders.
- Examine and analyze programs, processes, and/or files of
unusual, complex and/or higher risk transactions to ensure
compliance with internal company requirements and/or agency or
government regulations.
- Clearly communicate overall process or transaction quality and
provide feedback to key stakeholders regarding identified material
deficiencies or issues including identification of
inconsistencies.
- Analyze risks and offset and develop solutions for problems
identified.Required Qualifications, US:
- 4+ years of Quality Assurance experience, or equivalent
demonstrated through one or a combination of the following: work
experience, training, military experience, education
- 4+ years of risk and regulatory compliance experience
- 3+ years of BSA/AML experience
- 3+ years of experience with BSA/AML/OFAC laws and
regulations
- 3+ years of experience working with laws, rules and regulations
within regulatory guidelines or policies
- 2+ years of fraud investigations experienceDesired
Qualifications:
- Advanced Microsoft Office skills
- Strong analytical skills with high attention to detail and
accuracy
- Excellent verbal, written, and interpersonal communication
skills
- 1+ year of training delivery and facilitation experience
- Ability to achieve high production and quality standards
- Strong public speaking skills
- Project management experience
- Certified Fraud Examiner (CFE)
- Certified Anti Money Laundering Specialist (CAMS) Preferred
location(s) listed above. Other locations within the Wells Fargo
footprint may be considered for current Wells Fargo employees. A
posting is required to be open for a minimum of five (5) calendar
days, or until 40 candidates have applied. If recruiters will be
closing the posting earlier than five days due to candidate volume,
then the following statement must be included: Job posting may come
down early due to volume of applicants. We Value Diversity At Wells
Fargo, we believe in diversity, equity and inclusion in the
workplace; accordingly, we welcome applications for employment from
all qualified candidates, regardless of race, color, gender,
national origin, religion, age, sexual orientation, gender
identity, gender expression, genetic information, individuals with
disabilities, pregnancy, marital status, status as a protected
veteran or any other status protected by applicable law. Employees
support our focus on building strong customer relationships
balanced with a strong risk mitigating and compliance-driven
culture which firmly establishes those disciplines as critical to
the success of our customers and company. They are accountable for
execution of all applicable risk programs (Credit, Market,
Financial Crimes, Operational, Regulatory Compliance), which
includes effectively following and adhering to applicable Wells
Fargo policies and procedures, appropriately fulfilling risk and
compliance obligations, timely and effective escalation and
remediation of issues, and making sound risk decisions. There is
emphasis on proactive monitoring, governance, risk identification
and escalation, as well as making sound risk decisions commensurate
with the business unit's risk appetite and all risk and compliance
program requirements. Candidates applying to job openings posted in
US: All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or
status as a protected veteran. Candidates applying to job openings
posted in Canada: Applications for employment are encouraged from
all qualified candidates, including women, persons with
disabilities, aboriginal peoples and visible minorities.
Accommodation for applicants with disabilities is available upon
request in connection with the recruitment process.
Keywords: Wells Fargo, Minneapolis , Senior Quality Assurance Administrator, Other , Minneapolis, Minnesota
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