Customer Claims Representative
Posted on: May 16, 2022
The main function of a call center/customer service specialist is
to interact with customers to provide information in response to
inquiries about products and services and to handle and resolve
complaints. A typical customer service specialist is responsible
for determining the clients issue, offer possible solutions or
providing follow-up as needed. Customer service agents may be
inbound, outbound or a combination of both.
Resolve customers service or billing complaints by performing
activities such as exchanging merchandise, refunding money, and
Contact customers to respond to inquiries or to notify them of
claim investigation results and any planned adjustments.
Refer unresolved customer grievances to designated departments for
Keep records of customer interactions and transactions, recording
details of inquiries, complaints, and comments, as well as actions
Verbal and written communication skills, attention to detail,
customer service skills and interpersonal skills.
Ability to work independently and manage ones time.
Conflict resolution, customer complaints experience
Ability to accurately document and record customer/client
Previous experience with computer applications, such as Microsoft
Word, Outlook, Excel and PowerPoint.
High school diploma or GED required.
2-4 years customer service related experience required.
Keywords: Mindlance, Minneapolis , Customer Claims Representative, Other , Shakopee, Minnesota
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