Senior Help Desk *New Competitive Wage* (Prescott)

Company: Treasure Island Resort & Casino
Location: Prescott
Posted on: January 16, 2022

Job Description:

Description:

- WE CREATE WINNING EXPERIENCES -

* Hourly shift differential for swing and grave shifts *
$2.00 an hour additional for swing shift
$2.00 an hour additional for grave shift

SUMMARY: Coordinate daily Help Desk operations and provide high level technical support to team members on a variety of computer-and network related issues.

- Facilitate the problem solving process between the end user and IT staff in order to expedite problem resolution
- Manage, prioritize and assign work orders to Help Desk Technicians and verify completion
- Provide advanced end user support of hardware and software systems
- Assist IT functional areas with project tasks
- Manage the desktop applications including user persona, user content/data, user installed applications, and corporate applications
- Assist with day-to-day equipment needs
- Research and resolve difficult and complex problems that are escalated from Help Desk Technicians
- Document procedures, standards, best practice configurations, settings, installation sequences and back-out instructions
- Ensure proper protocols/SLA's are followed for all submitted requests
- Ensure that desktop images are periodically updated
- Oversee application and system documentation as well as training materials
- Effectively train and mentor Help Desk Technicians to maximize the use of their systems
- Assist with shift scheduling and fill-in for supervisor and help desk technicians as needed
- Provide technical support for multiple locations

IDEAL CANDIDATES HAVE:
Required:
- 2-year degree in IT or related field and 2-year Help Desk experience; or a combination of equivalent experience and/or education
Demonstrated advanced skills using PC software tools, and PC hardware and software troubleshooting skills
- Strong computer skills including Microsoft operating systems, related applications and Help Desk issue tracking systems
- High attention to detail and accuracy
- High level organizational skills and ability to adapt quickly to changing priorities
- Excellent verbal, written and interpersonal communication skills
- Excellent problem solving skills
- Strong Project Management skills

Preferred:
- Current Microsoft Certifications

- Four reasons why our Team Members have chosen to stick around for 20+ years!-

o The People amazing to work with and to take care of.
o The Benefits affordable health coverage, no cost on-site clinic, 401(k) and match and so much more.
o The Career well-paying opportunities to develop and grow with or without a degree.
o The Little Things Length of Service Award, Team Member of the Month (WAVE of Excellence) Program, random free meals & ice cream, Holiday food vouchers, Team Member parties, discounts on fuel at Dakota Station, discounts throughout the property and more!

Keywords: Treasure Island Resort & Casino, Minneapolis , Senior Help Desk *New Competitive Wage* (Prescott), Other , Prescott, Minnesota