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Dedicated Solutions Architect (Remote)

Company: Olive
Location: Minneapolis
Posted on: November 23, 2021

Job Description:

Description

Olive's AI workforce is built to fix our broken healthcare system by addressing healthcare's most burdensome issues -- delivering hospitals and health systems increased revenue, reduced costs, and increased capacity. People feel lost in the system today and healthcare employees are essentially working in the dark due to outdated technology that creates a lack of shared knowledge and siloed data. Olive is designed to drive connections, shining a new light on the broken healthcare processes that stand between providers and patient care. She uses AI to reveal life-changing insights that make healthcare more efficient, affordable and effective. Olive's vision is to unleash a trillion dollars of hidden potential within healthcare by connecting its disconnected systems. Olive is improving healthcare operations today, so everyone can benefit from a healthier industry tomorrow.

Job Overview

As Olive continues to blaze a trail in AI and automation programs and solutions in the healthcare space, we are growing our team of Dedicated Solutions Architects to drive solution identification, design, and implementation. Dedicated Solutions Architects play a key role in our customer partnerships to advise our customers through the automation solution journey. Our Dedicated Solutions Architects typically have subject matter expertise in one or more key functional areas across the provider healthcare landscape such as revenue cycle, patient access, pharmacy administration, supply chain, EMR/ERP platforms, integration technology and others. This role will be part of the Customer Experience Team working with all of our customer implementations.

Essential Duties And Responsibilities

  • Work with the Strategic Assessment Team to take ownership of automation use cases into the delivery and implementation cycle. Seek to understand customer context, partnership model, value proposition, and other necessary information to effectively transition from sales to implementation
  • Consult with customers to fully understand business scenarios with a focus on understanding of changes to impacted business processes, guiding and advising customers through additional changes to their organization outside the immediate solution. Such as changes to internal job descriptions, repurposing of staff, change management and standardization efforts required, etc.
  • Design both operational and technical solutions, based upon business requirements and customer direction, in alignment with established solution and platform standards
  • Communicate with internal and customer project team members to positively influence team members regarding solution design, process and/or approach
  • Collaborate with the Olive Solution Design and Solution Engineering teams to understand the Olive standard solutions and incorporate current best practices in our solution design work
  • Contribute to our strategy for achieving project objectives, identifying the steps necessary to successfully achieve project milestones
  • Regularly provide updates on work progress, obstacles and blockers, and overall performance with execution and progress toward delivery, complies with internal procedures for status updates
  • Assist in on-boarding, coaching and mentoring team members to customer program team
  • Monitor and track all aspects of the project, including productivity milestones, deliverables, and timelines
  • Keep internal stakeholders and the executive leadership team informed of project status updates and key issues that may impact project completion
  • Collaborate with Customer Program Executives to prioritize program initiatives, align resources, and manage customer expectations
    Requirements
    • Bachelor's degree or equivalent professional experience managing healthcare, technology and/or software engineering projects
    • 4+ years of experience managing IT implementation projects, preferably in the healthcare sector
    • 3+ years of relevant healthcare industry experience, preferably in the area of revenue cycle or patient access, familiarity with key workflow areas and valuation methods
    • Experience working on or leading large-scale CIS (Epic, Cerner, Allscripts, MEDITECH, McKesson) implementation initiatives, including development of documentation templates, clinical content, testing scripts, training plans, and implementation plans
    • Experience in healthcare administrative workflow redesign (insurance claims, verification, revenue cycle, supply chain, pharmacy, etc.)
    • Expert experience understanding and documenting customer requirements and specifications
    • Strong cross-team communicator
    • Ability to work independently with moderate supervision in a fast paced, high-growth organization
    • Comfortable suggesting areas for improvement and willingness to lead improvement initiatives
    • Strong written and verbal communication skills, including the ability to communicate complex issues to varying audiences and levels
    • Strong analytical and facilitation skills with the ability to interpret and anticipate customer needs in order to develop clear and attainable goals, objectives and execution of project plans
    • Strong self-starter with entrepreneurial drive and demonstrated ability to achieve stretch goals in a fast-paced, dynamic environment
    • Outstanding team player with the ability to coordinate people and activities across multiple functional areas
    • Ability to travel up to 50% of the time (travel requirements will vary based on account assignments and focus of Dedicated Solutions Architect role)
    • This position can be remote and does not require a specific living location in most cases
      At Olive, were committed to growing and empowering an inclusive community within our company and industry. This is why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives across our organization. Research shows that oftentimes women and other minority groups only apply to open roles if they meet 100% of the listed criteria. Olive encourages everyone - including women, people of color, individuals with disabilities and those in the LGBTQIA+ community - to apply for our available positions, even if they dont necessarily check every box on the job description.

      Disclaimer

      This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned.

      This job description does not constitute a contract of employment and Olive AI, Inc. may exercise its employment-at-will rights at any time.

      Benefits

      We take the health and happiness of our employees seriously and consistently evaluate new ways to provide an amazing place to work. From retirement planning, to a wellness program designed to actively incorporate mental and physical wellness into daily interactions amongst fellow Olivians, we make sure to take care of our own.
      • Health, Dental, and Vision insurance that starts on your first day at Olive with 100% of premiums covered for team members and 75% covered for dependents
      • Monthly Grid stipend to cover work related expenses
      • Unlimited PTO
      • Telemedicine
      • EAP/Mental health resources
      • Getaways by Marriott Bonvoy
      • Family-building and fertility support via Kindbody
      • 12 weeks of parental leave
      • 401(K) match
      • Wellness program
      • Stock Options

Keywords: Olive, Minneapolis , Dedicated Solutions Architect (Remote), Other , Minneapolis, Minnesota

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